Gartner: CRM Will Be at the Heart of Digital Initiatives for Years to Come

Organizations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience, according to Gartner, Inc. Gartner says that demand for modern technology customer relationships is driving refreshed or…

IDC: Despite Drop in Consumer Sales, PC Market in India Improved in 2013

The overall India PC shipments for 2013 stood at 11.5 million units i.e. a year-on-year growth of 4.8 percent over 2013. The overall market improved marginally on account of buying across different state governments as…

Frost & Sullivan: Marketing Automation is a Must-Have Tool to Boost Marketing Efficiency and Drive Revenues

The need to integrate marketing efforts to optimize returns on marketing campaign investments is driving the global marketing automation software (MAS) market. Marketers need intelligent tools to identify each sign of customer interest and promptly…

Gartner: Annual Smartphone Sales Surpass Sales of Feature Phones for the First Time in 2013

Worldwide sales of smartphones to end users totaled 968 million units in 2013, an increase of 42.3 percent from 2012, according to Gartner, Inc. Sales of smartphones accounted for 53.6 percent of mobile phone sales…

Frost & Sullivan: Demand Grows for Moving Authentication and Identity Management to Cloud

As Europe continues to witness high fraud rates, mainly during card-not-present payments, the need for robust identity access management (IAM) solutions, especially in the sensitive government, financial services, and healthcare sectors, is intensifying. The rapidly increasing…

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BizTechReports

BizTechReports Q&A:  Assessing the Future of the Enterprise CIO with Russell Reynolds Associates

BizTechReports Q&A: Assessing the Future of the Enterprise CIO with Russell Reynolds Associates

To lead…or to support.  That has been the perennial question that has dogged the most senior positions in IT since being accepted…

Frost & Sullivan Reports 10 Million Mobile Downloads for Web Conferencing Solutions in 2013

Web conferencing vendors are looking to tap the significant opportunities…

Mobile Ads Expected to Rise in 2014

Mobile ads have come on strong in 2013, and they’ll…

Forrester

Forrester: Companies Race to Catch Up With Mobile Customers in 2014

Forrester: Companies Race to Catch Up With Mobile Customers in 2014

Companies worldwide are quickly realizing that mobile has not only changed digital operations, but that it will fundamentally change entire businesses in…

Forrester: Paypal, Amazon Are Consumers’ Most Trusted Digital Wallets

The frenzy of activity in the mobile payments and digital…

2013 Online Holiday Retail Sales To Hit $78.7B: Forrester

Forrester forecasts $78.7 billion in US online sales this holiday…

Frost & Sullivan

Must-Know Telecom/Tech Trends for 2014: Frost & Sullivan

Must-Know Telecom/Tech Trends for 2014: Frost & Sullivan

Researchers at Stratecast | Frost & Sullivan expect 2014 to witness extreme, perhaps even radical, change in information and communication technologies and…

Gartner Inc.

Gartner: Predictive Business Performance Metrics Can Increase Profitability 20 Percent by 2017

Gartner: Predictive Business Performance Metrics Can Increase Profitability 20 Percent by 2017

Organizations that use predictive business performance metrics will increase their profitability by 20 percent by 2017, according to Gartner, Inc. Gartner says…

IDC

IDC: Q4 PC Shipments Dropped Less than 6 Percent as Lenovo Expansion Continues

IDC: Q4 PC Shipments Dropped Less than 6 Percent as Lenovo Expansion Continues

Worldwide PC shipments totaled 82.2 million units in the fourth quarter of 2013 (4Q13), representing a year-on-year contraction of 5.6 percent, a…

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The Only Way To Compete with Digital Disruptors Is To Start Thinking and Acting Like One, Forrester Says

According to a new book from Forrester Research, Inc., the only way for established businesses to compete with digital disruptors is to start thinking and acting like one. The book, Digital Disruption: Unleashing the Next Wave of Innovation, written by James McQuivey, a Forrester vice…

Consumerization of Smart Phones and BYOD Trends Driving Network Security Market in the Middle East, Says Frost & Sullivan

The consumerization of smart phones and bring-your-own-device (BYOD) are the biggest trends driving network security issues in the Middle East today, according to Frost & Sullivan. Frost addressed these threats to enterprise security and discussed enterprise security solutions and strategies at its conference, Middle East…

Enterprise Social Media and Web 2.0 Market Expected To Reach $126 Million in 2017, Says Frost & Sullivan

According to a new analysis from Frost & Sullivan, the Enterprise Social Media and Web 2.0 Market in 2010 experienced more than 20 percent growth, generating revenues of $28.6 million. It is expected to reach $126 million in 2017. Frost & Sullivan discussed how enterprises…

ICT Will Enable Energy Companies To Meet EU Smart Metering Deadlines

According to Frost & Sullivan, Information and Communications Technologies (ICT) is the answer for meeting concerns about loss of privacy and data protection in Smart Metering and to meet European Union (EU) deadlines for deployment—a formula for a dramatic increase in demand for ICT and…

Ninety-Four Percent of Hospitals Surveyed Suffered Data Breaches, Average Cost: $7 Billion

Healthcare organizations face an uphill battle in their efforts to stop data breaches, according to the Third Annual Benchmark Study on Patient Privacy & Data Security by Ponemon Institute. The study, sponsored by sponsored by ID Experts, found that 94 percent of healthcare organizations surveyed…

Department of Defense’s C4ISR Services Growth Provides Market Opportunities, Frost & Sullivan Says

Despite Pentagon cuts, Department of Defense (DoD) spending for command and control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR) services totaled $20.89 billion last year. It will grow to$28 billion in 2017, according to Frost & Sullivan’s Aerospace & Defense practice. Continuing combat operations drives…

Damage Already Done to High-Tech Sector Marketing Budgets…As Fiscal Cliff Impasse in Washington Potentially Moves into New Year

As the debate over the Fiscal Cliff rages on (or festers, depending on your point of view) we were wondering what impact this issue is having on the marketing plans of organizations that provide technology solutions to enterprise IT departments.   From December 3 to December…

Strategy Analytics: Chinese Organizations Take Hybrid Approach to Business Clouds

Taking a hybrid approach that supports traditional and cloud-based IT solutions is key to business cloud adoption in China, according to the Strategy Analytics Business Cloud Strategies (BCS) service report. The new report, “Chinese Organizations Adopt SaaS and Other Business Clouds,” describes the extent to…

Prediction: Gartner Says Worldwide IT Spending to Reach $3.7 Trillion in 2013

Worldwide IT spending is projected to total $3.7 trillion in 2013, a 4.2 percent increase from 2012 spending of $3.6 trillion, according to the latest forecast by Gartner, Inc. The 2013 outlook for IT spending growth in U.S. dollars has been revised upward from 3.8…

North America Technology Purchase Intentions Rise 21%, Harte-Hanks Says

Technology purchase intentions across a broad spectrum of North American businesses, educational institutions and government agencies increased 21.2 percent according to Harte-Hanks’ December 2012 Technology Purchase Index (TPI). Among specific technology areas, the latest index also shows a 15.4-percent increase in cloud initiatives, as well…

Gartner Predicts 30 Percent of Businesses Will Be Monetizing Information Assets by 2016

According to a new report from Gartner, 30 percent of businesses will be directly or indirectly monetizing their information assets by trading, bartering or outright selling them by 2016 because of the high financial demands associated with storing them. The report indicates that these companies,…

Forrester: Slight Growth in Global Tech Market in 2013, Bigger Rebound in 2014

According to a recent market forecast by Forrester Research, the global tech market is expected to experience 5.4 percent growth in 2013 as a transition year before expected increased spending in 2014 will grow to 6.7 percent globally. According to Andrew Bartels, a Forrester vice…

Bolstering The Impact of Today’s CIO in a Changing Business and Technological Environment

Chief Information Officers who expect to continue to play an influential role in the executive suite of their organizations will have to: • Be seen as proactive and engaged enablers of change in today’s dynamic business environment; • Anticipate user requirements and emerging technological capabilities;…

Complexity and Cost Management is Stimulating Demand for Managed Services to Support B2B eCommerce Operations

We keep hearing about how very digital the global economy has become. And it is certainly true that the amount of business done electronically in the business-to-consumer (B2C) space has been astounding and pervasive. In the business-to-business (B2B) space there has also been a lot…

Gartner: 60 Percent of Information Workers Will Interact With Content Applications via a Mobile Device by 2015

With the rise in consumption of video on mobile devices for work-related purposes, and the increasing pressure organizations are under to support and manage it, at least 60 percent of information workers are predicted to interact with content applications via a mobile device by 2015,…

SMEs Poised to Use New Technologies to Challenge Large Enterprises in Global Markets, Survey Says

Small and midsize enterprises (SMEs) are making major changes to their business models to take advantage of new technologies such as cloud and social media, in order to compete with large enterprises in global markets. Additionally, the number of SMEs that do business in six…

Gartner: Security Concerns To Drive Nearly One Third of All BYOD Purchasing Criteria By 2015

Security concerns are projected to drive 30 percent of all bring-your-own-device (BYOD) purchasing criteria by 2015, according to a recent Gartner, Inc. report. With consumer adoption and willingness to pay for antivirus software on mobile devices low and consumer use of personal mobile devices for…

Infonetics: Global Service Provider VoIP & IMS Equipment Market Grew 30 Percent in 2nd Quarter 2013 To Reach $936 Million

The global service provider VoIP and IMS equipment market grew 30 percent in the second quarter of 2013 to reach $936 million, in part due to the North American VoLTE sector which grew 78 percent year-over-year, according to a recent Infonetics Research report. Additionally, the…

Main Barrier To Achieving Optimization of IT Costs Is Mindset, Says 65 Percent of CIOs Surveyed

Sixty-five percent of CIOs believe that the main barrier preventing organizations from achieving continuous optimization of IT costs was related to mindset, according to a recent Gartner Inc., survey of 2,053 CIOs. After years of tactical cost-cutting, it can be difficult to get everyone in…

Municipal Strategies for Leveraging the Internet of Things: How IPv6 Mesh Networks Create & Enable Smart Cities

Elected and appointed municipal leaders around the world increasingly are addressing the challenge of improving citizen services in budget constrained environments. While technology long has played a critical role in improving the efficiency and productivity of city workforces, a concept called the Internet of Things…

Leading Analysts See Spike in Business Intelligence, Analytics Market: Analysts Covered — IDC — Gartner — MarketsandMarkets

Everywhere you turn these days, you’ll hear plenty of buzz about exponential growth in business intelligence (BI) and analytics space.  But unlike some IT trends that are embryonic enough to be one part business case and nine parts vaporware, BI and analytics are mission-critical solutions…

IDC: Worldwide PC Shipments To Decline Nearly Ten Percent in 2013

Worldwide PC shipment forecasts for 2013 are now projecting a 9.7 percent decrease year-over-year, due to the continued expansion of mobile device options and the end of the emerging market growth on which the industry had been relying, deepening the longest market contraction on record,…

Forrester Outlines Key National Conditions for eCommerce Success

What makes a country ripe for eCommerce expansion? There are the obvious macroeconomic conditions and consumer market size, but really, it’s more than that. For firms to understand the 360-degree view of a region’s online retail readiness, factors such as consumer payment behavior, courier infrastructure,…

ABI Research: 4G Networks Capture Two-Thirds of Data Traffic by 2018 — Video Consumption a Major Driver

Even though 4G’s share of cellular subscriptions stood at a meager 2.9% at the end of 2Q 2013, it is expected to account for slightly more than 20% of the total data consumed on mobile networks worldwide this year. After surpassing 3G networks in 2016,…

BizTechReports Analyst Briefing: Frost & Sullivan’s Elka Popova Discusses Her Take on North American UCC Market

Frost & Sullivan noted recently that businesses in North America are expected to turn more to IP telephony and Unified Communiation and Collaboration services as they look to mitigate the cost and hassle of integrating multi-vendor solutions on their premises, enabling greater flexibility during growth…

BizTechReports Analyst Briefing: Jim Lundy of Aragon Research Describes Emerging Dynamics in Enterprise Learning

A whole lot of digital ink has been spilled describing the importance of innovation and agility to organizations that expect to thrive in today’s turbulent economy. This is held as a truism across all industries, but is especially true for those operating in dynamic environments,…

4 Tactics to Protect Your Business From Cyberattacks

Since last September, hackers have targeted major U.S. financial institutions and affected prestigious organizations, including Bank of America, JPMorgan Chase & Company, U.S. Bank, and Wells Fargo, USA Today reports. Following an August outage that shut down stock trading for three hours and put hundreds…

Gartner: Cloud Computing To Be Majority of New IT Spending by 2016

The use of cloud computing is projected to account for the majority of new IT spending by 2016, according to a recent Gartner, Inc. report. Additionally, 2016 is forecast to be a defining year for cloud, as private cloud begins to give way to hybrid…

Corporate iOS Users Consumed 6X More Data Than Blackberry Users…55% of Data is Non-Business Usage

According to research funded by Wandera, a provider of Mobile Data Optimization (MDO), the global workforce is driving runaway growth in data usage while creating an increasing cost and management headache for enterprise mobility teams. Both domestic and roaming data usage are significantly up (8%…

BizTechReports Analyst Briefing: Computer Economics’ Frank Scavo Explains Survey Results That Show Large Organizations Out-Investing Mid-Market in Cloud

I have almost taken it as an article of faith that small- and medium-sized business are leading the way in cloud adoption. The seemingly unassailable logic was that these firms tend to be unburdened by investments in legacy systems, and are therefore free to take…

B2B and B2C CIOs Must Understand IT’s Emerging Role as a Tool for Growth: Frost & Sullivan

Frost & Sullivan has created an interesting resource for those CIOs who are committed to leveraging IT for playing offense — not just cutting costs defensively — for their organizations. But first, a little background: Companies across industries realize information and communication technologies (ICT) play…

SavaSeniorCare Integrates Photocopier Technology Into the Digital Workplace: Network World

Karl Collins, vice president of technical services and infrastructure at SavaSeniorCare Administrative Services, has been one of the most interesting participants in the executive roundtable series that I get to moderate with CIO magazine, Network World and Computerworld. When I come to the San Francisco…

CompTIA Study Suggests Executives Overlook New Threats

Executives at organizations are overwhelmingly confident in their readiness to combat security threats, but may not be prepared for dangers linked to new technology models and increasingly sophisticated threats, according to a new study released today by CompTIA, the non-profit association for the information technology…

BIA/Kelsey: Location-Targeted Mobile Advertising to Hit $10.8 Billion by 2017

A new report by BIA/Kelsey reveals the tipping point for advertisers embracing mobile will arrive this year. Improved location targeting, such as geo-fencing, demonstrates the ability to influence consumers’ offline purchase decisions. “Mobile holds a 12 percent share of consumer’s current media consumption, but has…

AMI Partners: Share of Mobility and Cloud Within India’s SMB ICT to Increase to 45 Percent by 2018

India’s SMBs’ (small and medium businesses with 1 to 999 employees) ICT adoption rests on two major pillars: cloud computing and mobility. Their combined wallet share is likely to rise from just above 30 percent in 2013 to almost 45 percent within the next five…