The most exciting new ideas at FOSE 2009 were small, modest new products and services that promise to make dramatic improvements in federal, state, and local government IT by leveraging existing IT investments.
Wandering around the FOSE 2009 show exhibition hall, it wasn’t hard to overhear veteran exhibitors and visitors remark that the FOSE 2009 show at the Washington Convention Center was smaller than in years past.
Indeed, several powerhouse industry integrators and manufacturers were conspicuous by their absence. Microsoft’s Public Sector unit, for example, which has been successfully deploying its SharePoint, Office, and other enterprise products across the public sector market space, did not have a presence on the show floor. Several major IT integrators with significant stakes in the public sector market, including Computer Sciences Corporation and Northrop Grumman, also sat out FOSE 2009.
But the absence of household names from FOSE 2009 did not mean that public sector CIOs are saddled with more of the same old technology. Neither will government IT professionals have to wait for a return to fat budgets in order to meet increased expectations for security, user experience, and responsiveness to citizen concerns. For example, several inexpensive new solutions shown by FOSE 2009 exhibitors promise to meet the challenge of mobile security—a constant source of IT management and public relations anguish for public sector CIOs.
MXI Security and IronKey displayed competing USB dongle solutions that use combinations of multi-factor authentication, powerful remote management tools, strong encryption, and virtual machine technology. These small but powerful devices will help agencies secure sensitive government and citizen data, while accommodating the reality of an increasingly mobile public sector workforce. Instead of an expensive and lengthy deployment of exotic purpose-built secure laptops, government CIOs should be able to deploy effective, secure mobile solutions at a cost of few hundred dollars per machine— or less.
Another security product shown at FOSE 2009 offers enterprises with remote or mobile users the added security of token-based authentication, without the high capitalization and administrative costs associated with token infrastructure. PhoneFactor’s security authentication service delivers token-like user identification using existing mobile telephone technology. With PhoneFactor’s authentication, remote users receive an authenticating telephone call when they log in to their enterprise’s network, to which the user must correctly respond. Initial user setup is accomplished via a simple telephone-based dialogue. And instead of burdening CIO staff and enterprise users with expensive token infrastructure and accountable equipment, PhoneFactor’s system uses existing infrastructure. Security isn’t the only subset of CIO concerns benefitting from innovation that expands on existing, installed IT infrastructure—or from the expanding capabilities of mobile telephone handsets.
Turning Technology has developed a small, but mightily consequential, enhancement for Microsoft PowerPoint that enables seamless audience interactivity. Conventional audience response systems rely on specialized or proprietary software interfaces and hardware, which are expensive and cumbersome. Trainers and presenters using audience response technology might be confined to a specific site, or required to use additional hardware. Moreover, the transition from PowerPoint or other presentation media to an interactive session is often jarring. However, Turning’s solution works within PowerPoint, so trainers and presenters can segue effortlessly between conventional presentation and audience participation or interaction with polls and multiple-choice questions, with results on display in real time. Turning offers software, handheld response devices, and a USB dongle that can turn any Windows or Apple computer running PowerPoint into a sophisticated training and presenting tool for hundreds, or at least a few thousand, dollars. A few short years ago, such an interactive presentation capability would have cost in the tens of thousands of dollars—well out of the price range of many public sector IT or training budgets. Turning is already working to lower the price point even more by offering applications that enable Web-enabled mobile phones to act as hand- held response devices.
The big players at FOSE 2009 were also showcasing technology and services that maximize re-use and optimization of existing IT investments. Conference attendees who went to listen to Charles Lee of Verizon Business talk about IPv6 were probably expecting to hear that Federal agencies and other large public sector enterprises ought to scrap their old IPv4 installations and start building brand new IPv6 infrastructure.
But Lee had a different message for Federal CIOs: keep your IPv4 infrastructure—it will continue to be an excellent foundation for public sector networks, where there is still ample allocation of IPv4 resources. Lee instead emphasized that accommodation or intermediation between the two protocols will result in significant savings and extended life for existing investments.
Major new technology and its makers may have taken a back seat at FOSE 2009—but in this time of mature technology, reduced spending, and a wary eye on public sector procurement, the time has come for low-cost, high-impact innovation.