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Towards the Services Techonomy:
An Executive Summary of the CompuCom Services Roundtable
Held in Atlantic Beach, Florida – September 28-30, 2010
The move to adopt IT Service Management paradigms for running
increasingly complex enterprise infrastructures is causing CIOs and
other senior executives to reassess a broad array of assumptions
about how technologies can best be harnessed to achieve important
organizational objectives. This is especially true in the context of a
challenging economic environment that demands agility and insight,
as well as rapid and effective execution, from organizations and
industries that depend on optimum performance from IT investments.
This was one of the central conclusions of the CompuCom Services
Roundtable held in Atlantic Beach, Florida on September 28-30, 2010.
The gathering featured senior IT leaders from a broad array of
industries – including retail, supply chain/logistics, electronics,
communications, financial services, technology and manufacturing.
Leaders are questioning the ongoing viability of traditional
approaches to IT management – those that focus mainly on the
discrete performance of enterprise system components (such as
network, application, or infrastructure).
An Executive Summary of the CompuCom Services Roundtable
Held in Atlantic Beach, Florida – September 28-30, 2010
The move to adopt IT Service Management paradigms for running
increasingly complex enterprise infrastructures is causing CIOs and
other senior executives to reassess a broad array of assumptions
about how technologies can best be harnessed to achieve important
organizational objectives. This is especially true in the context of a
challenging economic environment that demands agility and insight,
as well as rapid and effective execution, from organizations and
industries that depend on optimum performance from IT investments.
This was one of the central conclusions of the CompuCom Services
Roundtable held in Atlantic Beach, Florida on September 28-30, 2010.
The gathering featured senior IT leaders from a broad array of
industries – including retail, supply chain/logistics, electronics,
communications, financial services, technology and manufacturing.
Leaders are questioning the ongoing viability of traditional
approaches to IT management – those that focus mainly on the
discrete performance of enterprise system components (such as
network, application, or infrastructure).
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