Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.
The availability of real-time analytics is driving new and enhanced services in many industries as organizations leverage the ability to contextualize experiences for customers in real-time. A critically important factor that increasingly will become a competitive differentiator has been the evolution of incident response strategies that leverage artificial intelligence (AI), machine learning (ML) and the Internet of Things (IoT), says Chris Menier, Vice President and Transformation Strategist with Menlo Park, Calif-based Vitria, in an audio interview for journalists.
Revenue from the sale of Artificial Intelligence (AI) chipsets for edge inference and inference training will grow at 65 percent and 137 percent respectively between 2018 and 2023, creating massive new potential revenue streams for chip vendors, according to ABI Research.
The arrival in 2019 of 5G wireless wide-area networking technology promises to leave an indelible mark on any industry that stands to gain from the rapid evolution of the Internet of Things (IoT), and will place network service providers in an ideal position to serve this market, says Chris Menier, Vice President and Transformation Strategist at Vitria, in an audio interview for journalists.
New video research from Parks Associates today reveals that approximately 20 percent of U.S. broadband households are highly sensitive to collection and use of information about themselves and their activities. While these consumers understand that many companies use this data, 80 percent believe that they receive little in return for use of their data.
The cable/telco sector is in the midst of a seismic shift, as new technologies and rising consumer expectations drive the radical transformation of traditional business models. During a recent podcast interview for journalists, Mark Wyman, Senior Vice President for Application Development for Windstream and Chris Menier, Vice President and Transformation Strategist at Vitria discussed how a sophisticated data-centric approach to a customer-focused strategy can generate sustainable competitive differentiation within the NSP community.
Global spending on cognitive and artificial intelligence (AI) systems is forecast to continue its trajectory of robust growth as businesses invest in projects that utilize cognitive/AI software capabilities, according to a new report from International Data Corporation (IDC).
An integrated approach to artificial intelligence (AI), big data and the internet of things (IoT) will play a critical role in Cable/Telco strategies for delivering better customer experiences and overcoming the challenges presented by cord-cutting.
Nearly 20 percent of organizations observed at least one Internet of Things-based attack in the past three years. To protect against those threats, Gartner forecasts that worldwide spending on IoT security will reach $1.5 billion in 2018, a 28 percent increase from 2017 spending of $1.2 billion.
Broadband services offered by leading companies in the cable and telecommunications industries have provided critical enabling platforms for organizations implementing digital transformation strategies. However, the network service providers (NSPs) themselves have remained mired in legacy operations, according to Chris Menier, Vice President and Transformation Strategist at Vitria, the Menlo Park, Calif.-based IoT analytics platform provider, in a podcast interview for journalists.