As managed service providers (MSPs) face mounting pressure to deliver enterprise-grade IT and cybersecurity services to small and midsize businesses, questions of scalability, structure, and profitability have become more urgent than ever. In this exclusive Q&A, BizTechReports speaks with Paul Daigle, CEO of Biz Advisory Board, a firm that supports MSPs in navigating growth, mergers, and operational transformation.

Fueled by rising cybersecurity demands, vertical compliance requirements, and rapid advances in automation and AI, MSPs are evolving from reactive tech support shops into full-scale IT partners. But not all MSPs are keeping up with the pace of change.

According to industry veteran Paul Daigle, CEO of Biz Advisory Board, the widening gap between high-performing MSPs and the long tail of under-resourced providers is reshaping the competitive landscape.

Gartner, Inc. has identified 12 emerging technology disruptions that will define the future of business systems. Technology leaders must prioritize these over the next five years, as they present competitive opportunities in the near term and will eventually grow to become standard throughout businesses.

Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a research study examining providers of agentic AI services, which help companies use autonomous AI agents to enhance decision-making, streamline processes and accelerate innovation.

The 2025 ISG Provider Lens Agentic AI Services study, the first of its kind in the industry, is being launched as part of a cluster of seven studies that span the fast-growing market for AI and analytics services.

India’s traditional PC market (desktops, notebooks, and workstations) grew 8.1% year-over-year (YoY) in 1Q25, with 3.3 million units shipped, according to data from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. This marks the seventh consecutive quarter of growth.

Seventy-seven percent of engineering leaders identify building AI capabilities into applications to improve features and functionality as a significant or moderate pain point, according to a survey by Gartner, Inc. The survey also found that the use of AI tools to augment software engineering workflows was the second largest pain point, with 71% of engineering leaders considering it significant or moderate.

The survey of 400 software engineering/application development leaders in the U.S. and U.K was conducted.

Enterprises in Germany are increasing their investments in Microsoft AI tools and services despite uncertainties about how these technologies will pay off, according to a new research report published today by Information Services Group, a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens Microsoft AI and Cloud Ecosystem report for Germany finds strong enterprise interest in AI and generative AI, which Microsoft is aggressively promoting in its cloud platforms. German organizations, which place high priorities on automation and efficiency, are beginning to adopt Microsoft’s AI offerings but remain cautious about the return on digital investments under challenging macroeconomic conditions.

Seventy-three percent of CSOs are prioritizing growth from existing customers for 2025, according to a survey by Gartner, Inc.

In a survey of 243 CSOs and senior sales leaders conducted in 2024, Gartner found that 57% of CSOs see account retention and growth as a top-3 priority. Despite the importance of retaining and growing existing customers, many organizations are hindered by a customer value gap - as suppliers struggle to convert the promise of their value proposition into realized customer value.

IDC predicts that, by 2027, insurers that integrate AI with FinOps will be able to consistently realize 45% more value from their IT investments, driven by informed automation at scale. This is just one of the predictions unveiled in the IDC FutureScape: Worldwide Insurance 2025 Predictions — Asia/Pacific Implications report. The prediction reflects a growing shift toward AI-driven financial governance, where dynamic expense management, predictive analytics, and real-time insights empower insurers to optimize costs, improve operations, and gain a competitive edge.

As sports and entertainment venues across Europe prepare for a new era of digital transformation, artificial intelligence (AI), IP video technologies, and sustainability initiatives are poised to redefine fan experiences, operational efficiency, and long-term profitability. That’s the message from Myriam Calaber, EMEA Venue Sector Industry Engagement Executive at VITEC, in a recent vidcast interview for journalists.

More than half of enterprises say AI governance is a major concern that, if not addressed, could limit the deployment and potential value of large language models through 2027, according to research from global AI-centered technology research and advisory firm Information Services Group.

Strategies for enterprise AI adoption, governance and competitive advantage will be explored at the ISG AI Impact, at Hotel Commonwealth in Boston. Leaders from Bread Financial, Brink’s, Polaris, U.S. Bank, Moderna, Takeda, Carnival, Wayfair, Pfizer, and KeyBank will join the event to discuss their organization’s approach to leveraging AI for business value.

Worldwide semiconductor revenue totaled $655.9 billion in 2024, up 21% from $542.1 billion in 2023, according to final results by Gartner, Inc. NVIDIA climbed to the No. 1 position, overtaking Samsung Electronics and Intel for the first time.

“The position shift among the top 10 semiconductor vendor revenue ranking is due to large demand for AI infrastructure buildout and an increase of 73.4% in memory revenue,” said Gaurav Gupta, VP Analyst at Gartner. “NVIDIA moved to the No. 1 spot as a result of a marked increase in demand for its discrete graphic processing units (GPUs) that served as the primary choice for AI workloads in data centers.

According to the IDC Worldwide AI and Generative AI Spending Guide, the Asia/Pacific region, including China and Japan, is experiencing unprecedented growth in Artificial intelligence (AI) and generative AI (GenAI) investments, spanning software, services, and hardware designed for AI-driven systems. AI and GenAI investments in the region are expected to reach $175 billion by 2028, with a compound annual growth rate (CAGR) of 33.6% from 2023 to 2028. Meanwhile, GenAI investments alone are forecasted to hit $54.5 billion by 2028, with a remarkable CAGR of 59.2%, accounting for approximately 31% of the total AI and GenAI market.

Global enterprises are facing rapidly increasing electricity consumption driven by AI and generative AI, which threatens to disrupt energy availability and lead to data center power shortages.

Small modular nuclear reactors are emerging as a viable long-term solution to this looming power crisis. Gartner predicts the first SMR-powered data centers will become operational by 2030, using sustainable power fully independent of utility power distribution grids.

In a time when enterprise IT leaders are facing a perfect storm of endpoint complexity, cloud sprawl, and heightened security risks, a new vision for the digital workspace is emerging. Omnissa, the end-user computing spinout from VMware following its acquisition by Broadcom, is aiming to redefine how organizations manage performance, productivity, and policy enforcement. 

In this exclusive BizTechReports Executive Vidcast Q&A, Christopher Reed—CTO of the Americas at Omnissa—shares his insights on the evolution toward autonomous workspaces, the replatforming of legacy endpoint management, and how AI-powered decision engines are shaping the future of work.

AI-driven automation, particularly through Salesforce’s Agentforce, is beginning to change how businesses in the U.K. operate and could have wider societal implications, according to a new research report published today by Information Services Group (ISG), a global AI-centered technology research and advisory firm.

Salesforce Agentforce enables fully autonomous AI agents that perform tasks independently across the Salesforce Customer 360 platform. The 2025 ISG Provider Lens Salesforce Ecosystem Partners report for the U.K. finds that Salesforce’s transition to an agent-first operational model is both a catalyst for business transformation and a topic of societal importance in the U.K.

As enterprises race to modernize their IT infrastructure, the need to unify end user computing (EUC) strategies is emerging as an increasingly critical priority, according to Christopher Reed, Chief Technology Officer for the Americas at Omnissa. In a recent BizTechReports executive vidcast interview, Reed urged technology leaders to rethink fragmented endpoint management approaches and move toward an autonomous workspace model capable of reducing risk, enhancing performance, and improving user experience.

Gartner, Inc. predicts that by 2027, organizations will implement small, task-specific AI models, with usage volume at least three times more than those of general-purpose large language models.

While general-purpose LLMs provide robust language capabilities, their response accuracy declines for tasks requiring specific business domain contexts.

IDC, the global leader in trusted technology intelligence, has today released a comprehensive analysis highlighting the profound economic impact of artificial intelligence on the global economy, at its IDC Directions event — which focuses on the pivotal role AI plays in today's business landscape. According to IDC, investments in AI solutions and services are projected to yield a global cumulative impact of $22.3 trillion by 2030, representing approximately 3.7% of the global Gross Domestic Product.

Worldwide PC shipments totaled 59 million units in the first quarter of 2025, a 4.8% increase from the first quarter of 2024, according to preliminary results by Gartner, Inc. U.S. PC shipments grew 12.6%, reaching 16 million units in the first quarter of 2025.