Swiss enterprises are at the forefront of the global transition to an AI-driven future of work, adopting automation and hybrid work practices faster and with greater focus than their European counterparts, according to a new research report published today by Information Services Group (ISG), a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens Future of Work Services report for Switzerland finds that enterprises are expanding the use of AI, including autonomous agentic systems, to enhance efficiency, agility and decision-making. They are also developing comprehensive, transparent frameworks for responsible AI to foster employee trust and ensure sustainable productivity.

“AI adoption in Switzerland has moved beyond experimentation to large-scale implementation,” said Uwe Ladwig, managing director at ISG. “As organizations automate more processes, the challenge now is to use AI to create new ways of working that enhance both productivity and employee well-being.”

Swiss enterprises are advancing workplace strategies and modernization programs within a highly competitive market affected by regulatory, environmental and workforce pressures. As they bring AI implementations to full production, AI governance is becoming a key criterion for selecting service providers. Environmental, social and governance (ESG) requirements are increasing the adoption of sustainability practices with measurable results, such as carbon tracking and circular IT. Organizations are also prioritizing employee-centric design to ensure technology investments bring productivity gains and better digital experiences.

Collaboration in Swiss enterprises is evolving in response to technological advances and employee expectations. Enterprises are shifting their focus from traditional service-level indicators to user experience metrics that quantify adoption, engagement and productivity. Generative AI platforms, such as Microsoft Copilot, are accelerating this transition, prompting organizations to establish structured frameworks for AI readiness and governance. As collaboration ecosystems expand, enterprises are selecting system integrators that deliver interoperable, vendor-agnostic solutions aligned with Swiss data protection and compliance requirements.

Enterprises in Switzerland are balancing the need for localized, compliance-driven support with the advantages of global, AI-enabled service platforms. Digital employee experience (DEX) has become a central priority, with providers offering telemetry and AI analytics to identify and resolve issues before they affect operations. Organizations are embracing subscription-based device-as-a-service (DaaS) models for full lifecycle management and predictable costs. They also continue to rely on nationwide field services to ensure operational resilience and meet sustainability targets.

“Swiss enterprises are approaching AI adoption with notable maturity,” said Roman Pelzel, principal analyst, ISG Provider Lens Research, and lead author of the report. “They use strong governance to embed reliability and accountability into AI systems, ensuring these technologies deliver consistent, transparent outcomes.”

To learn more, visit: www.isg-one.com

Swiss Enterprises Lead AI-Driven Workplace Modernization – ISG –November 21, 2025

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