Latest News & Executive Interviews
Reframing Financial Crime Compliance for the Mid-Market — WorkFusion — January 21, 2026
Financial crime compliance has long been treated as a necessary but burdensome function within banks. Many have suggested that these initiatives represent an operational cost center designed to satisfy regulators rather than actively reduce risk. For mid-market financial institutions, that model is under increasing strain. Regulatory expectations that once applied primarily to global banks have steadily cascaded downstream, while staffing shortages, rising alert volumes, and expanding data requirements make traditional operating models difficult to sustain.
Mid-Market Banks Turn to AI as Compliance Burden Outpaces Headcount — WorkFusion — January 20, 2026
For mid-market financial institutions, financial crime compliance is emerging as a broader risk-management challenge, one that extends beyond meeting regulatory requirements to integrating fraud prevention, customer risk, and operational controls across the bank. Regional and super-regional banks face many of the same anti-money-laundering (AML), sanctions, and know-your-customer (KYC) obligations as the largest global institutions, but without comparable scale, staffing depth, or technology budgets. As regulatory expectations continue to cascade downstream, these banks are increasingly turning to artificial intelligence not as an experimental add-on, but as a way to keep their compliance programs viable, according to David Caruso, vice president of financial crimes and compliance at WorkFusion, speaking during a BizTechReports executive vidcast interview.
AI reshapes customer service strategy as leaders rethink staffing, skills and service models – Gartner – January 15, 2025.
In a survey of 321 customer service and support leaders conducted between September and October 2025, Gartner found that 91% are being pushed by senior leadership to deploy AI as a strategic lever for customer experience. The emphasis, analysts say, is increasingly on resolving issues at first contact, reducing customer effort, and embedding AI into everyday workflows rather than treating it as a back-office efficiency tool.
High Availability in the AI Era: Why Resilience Has Become a Mid-Market Business Imperative — SIOS – January 14, 2026
Artificial intelligence is changing not only how organizations analyze data and automate processes, but also how they think about operational risk. As AI-driven workflows become embedded in finance, manufacturing, healthcare, and customer-facing systems, tolerance for downtime is shrinking rapidly. Systems that once supported scheduled maintenance windows or delayed recovery now underpin continuous decision-making, real-time analytics, and always-on customer engagement.
Legal Departments turn to AI and matter management technology to rein in outside counsel costs – Gartner – January 13, 2025.
Legal departments are increasingly relying on technology—and artificial intelligence in particular—to address chronic cost overruns tied to outside counsel, as traditional oversight methods prove insufficient for managing complex legal work at scale, according to new research from Gartner.
For Mid-Market Executives, High Availability Moves From IT Safeguard to AI-Era Business Imperative – SIOS – January 12, 2026
As artificial intelligence accelerates decision-making, automation, and customer interaction across industries, it is quietly transforming expectations for uptime. Systems that once tolerated scheduled outages or delayed recovery now operate in an always-on environment where minutes of downtime can cascade into lost revenue, operational disruption, and reputational damage.
Fixed Wireless Access Forecast 2025-2030 – IDC – January 9, 2025.
RAN Research has published its latest market forecast, providing an update on the FWA market. Mapping new countries in Europe (Belgium, France, Germany, and Spain), the forecast explores the next five years for FWA, as it eventually comes into contact with 6G. The report’s free executive summary can be downloaded here.
Hyperscale cloud service providers are becoming critical enabler of AI-driven advertising growth – Omdia – January 8, 2025.
As AI-driven technologies propel global digital advertising revenue toward a projected $900bn in 2025, hyperscale cloud service providers are emerging as the critical infrastructure powering this growth. In this analysis, Omdia explores how cloud vendors are becoming indispensable partners for social media, retail media, and streaming platforms, enabling the advanced campaign optimization and personalization strategies that are reshaping the industry.
Worldwide Server Market Revenue Increased 61% During the Third Quarter of 2025 – IDC – January 7, 2026.
According to the International Data Corporation (IDC) Worldwide Quarterly Server Tracker, the server market reached a record $112.4 billion dollars in revenue during the third quarter of the year. This quarter showed another high double digit-growth rate by reaching a year-over-year (YoY) increase of 61% in vendor revenue compared to the same quarter of 2024. Revenue generated from x86 servers increased 32.8% in 2025Q3 to $76.3 billion while Non-x86 servers increased 192.7% YoY to $36.2 billion.
The AI Jobs Boom Versus the Skills Bust – PwC and WEF –January 6, 2025
AI is poised to deliver a massive employment surge, with the global economy projected to create 170 million new roles by 2030, a net gain of 78 million jobs, according to the World Economic Forum (WEF). However, this historic jobs boom faces a critical systemic failure: the Skills Gap. Public data confirms the crisis is immediate: 63% of employers report skills shortages are blocking growth, and workers with proven AI skills already command a 56% wage premium, more than double last year’s figure. The real story isn't job creation, but the race to upskill nearly 60% of the global workforce to fill these new roles before automation makes the old ones obsolete.
Gartner Survey Reveals 61% of U.S. Citizens Rate Secure Data Handling as Extremely Important for Government Digital Services – Gartner –January 3, 2025
A Gartner survey of 1,576 U.S. citizens found that despite this being the top identified concern, net citizen trust in the government’s handling of personal data is at 41%.
Worldwide External Enterprise Storage Systems Market Revenue Increased 2.1% During the Third Quarter of 2025 – IDC – January 2, 2025.
According to the International Data Corporation (IDC) Worldwide Quarterly Enterprise Storage Systems Tracker, the external OEM enterprise storage systems (ESS) market grew 2.1% year-over-year (YoY) in the third quarter of 2025 reaching $8.0 billion in vendor revenue. From the historical perspective, this level of growth is solid for the mature ESS market but still is eclipsed by the high double-digit growth in the server market, which is driven by investments in accelerated server infrastructure.
Investors overwhelmingly look to technology sector to fuel growth—but expect greater transparency on AI strategies and policies – PWC –January 1, 2025
The survey of 1,074 investment professionals across 26 countries and territories found that technology was expected to be two to three times as likely to attract the most investment than the next three sectors. Asset and wealth management came in next at 25%, followed by power and utilities (24%) and banking and capital markets (19%).
Gartner Predicts Only 5% of Automakers Will Keep Investing Heavily in AI by 2029 – Gartner –December 31, 2025
Gartner predicts that only a handful of automotive companies will maintain ambitious AI initiatives after the next five years. Organizations with strong software foundations, tech-savvy leadership, and a consistent very long-term focus on AI will pull ahead from the rest, creating a competitive AI divide.
Companies Prioritize Revenue Performance with AI – ISG –December 30, 2025
The ISG Buyers Guide™ for Revenue Performance Management (RPM), produced by ISG Software Research, provides rankings and ratings of 15 software providers and their products to support comprehensive revenue management across multiple channels. The research also examines incentive compensation management and sales performance management software. It finds that revenue performance systems are integrating all aspects of revenue operations, including managing territories, quotas, incentives and planning, to enable better decision-making and more consistent business growth. The ISG Buyers Guide™ for Sales Performance Management Emerging Providers, published in conjunction with the RPM guide, rates and ranks seven providers that address the core needs of sales organizations in innovative ways through AI, automation and advanced user experiences.
India’s PC Market Hits Record High 4.9 Million Units Shipped in Q3 2025, Driven by AI and Festive Demand – IDC –December 29, 2025
India’s traditional PC market—including desktops, notebooks, and workstations—recorded a strong 10.1% year-over-year (YoY) growth in Q3 2025, with shipments reaching 4.9 million units. This marks the market’s highest-ever quarterly performance, surpassing the previous record of 4.5 million units shipped in Q3 2024, according to data from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker.
Gartner Says Worldwide PC Shipments Grew 8.2% in Third Quarter of 2025 – Gartner –December 26, 2025
Worldwide PC shipments totaled more than 69 million units in the third quarter of 2025, an 8.2% increase from the third quarter of 2024, according to preliminary results by Gartner, Inc., a business and technology insights company.
DataOps Accelerates Scalable Enterprise AI – ISG –December 24, 2025
The ISG Buyers Guide for DataOps, produced by ISG Software Research, provides the rankings and ratings of more than 30 software providers and their products for the application of agile development, DevOps and lean manufacturing by data engineering professionals in support of data production. The ISG Buyers Guide™ for DataOps also addresses the development, testing, deployment and orchestration of data pipelines. The research finds that through 2027, more than half of enterprises will have adopted agile and collaborative data operations practices to be more responsive, avoid repetitive tasks and accelerate AI programs.
Asia/Pacific Datacenter Market to Grow 3x by 2029, Driven by Cloud, AI, and Hyperscale Growth – IDC –December 23, 2025
According to IDC’s Asia/Pacific Datacenter Deployment Model and Spend Forecast, 2025–2029, the Asia/Pacific datacenter market is on track for strong growth between 2024 and 2029. Total installed IT power capacity is expected to reach 142,600 MW by 2029, supported by a 22% CAGR. Demand for AI, cloud, and other digital services is rising fast, pushing hyperscalers, cloud providers, and digital service operators to expand at record speed.
Gartner Forecasts 116 Million Electric Vehicles Will Be on the Road in 2026 – Gartner –December 22, 2025
In 2026, 116 million electric vehicles (EVs) – cars, buses, vans and heavy trucks – are forecast to be on the road, according to Gartner, Inc., a business and technology insights company.