Posts tagged CX
J.D. Power's Jim Miller Describes the Critical Role of Digital Customer Experience Transformation in Retail Banking Environments

As digital channels increasingly displace traditional brick-and-mortar access to financial transactions, customer experience (CX) management and transformation is becoming a critical capability for large financial institutions, says Jim Miller, Vice President of the Banking and Credit Card Practice at J.D. Power, in an interview for journalists.

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Global Business Value of Artificial Intelligence to Reach $1.2 Trillion in 2018, Gartner Says

Global business value derived from artificial intelligence (AI) is projected to total $1.2 trillion in 2018, an increase of 70 percent from 2017, according to new research from Gartner. AI-derived business value is forecast to reach $3.9 trillion in 2022. Customer experience represents the majority of ai business value through 2020.

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