Digital Technologies — Industry Insights, Data, and Solutions For Business Leaders

Gartner Research Board Heralds a New Era of Digital Productivity

While digital transformation has meant the increasing prominence of digital technologies in traditional industries, there will be decreasing prominence of digital technologies in the next era, according to the Gartner.

TechnologyStaff ReportsAugust 16, 2022Digital Technologies, Digital transformation, Digitalization

A Study from BCG and Faethm Quantifies the Impact of Automation Technologies on Job Markets

Technology is upending labor markets, and governments, companies, and individuals need to look beyond aggregate numbers and consider how individual professions will be affected. A new analysis quantifies the impact of technology by 2030 in Australia, Germany, and the United States. The report is being released by Boston Consulting Group (BCG) and Faethm.

Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.