Posts tagged J.D. Powers
J.D. Power's Andrew Heath Describes the State of Customer Experience in the Water Utility Industry; There is Plenty of Room for Improvement

The water utility industry has an opportunity to engage more effectively with their customers by using digital channels of communication that enable self-service and establish more intimate relationships with rate-payers, says Andrew Heath, senior director for the utility practice at J.D. Power, in a podcast interview for journalists.

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