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European Mobility Services Market Value to Reach Nearly $325 Billion in 2022, IDC Says

European spending on mobility solutions is forecast to reach $293 billion in 2018, according to a new update to the Worldwide Semiannual Mobility Spending Guide from International Data Corporation (IDC). IDC expects the market to post a five-year compound annual growth rate (CAGR) of 2.4 percent, leading to spending in excess of $325 billion in 2022.

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J.D. Power's Jim Miller Describes the Critical Role of Digital Customer Experience Transformation in Retail Banking Environments

As digital channels increasingly displace traditional brick-and-mortar access to financial transactions, customer experience (CX) management and transformation is becoming a critical capability for large financial institutions, says Jim Miller, Vice President of the Banking and Credit Card Practice at J.D. Power, in an interview for journalists.

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Smart Homes Poised to Play a Key Role in Enhancing Healthcare Experience, Frost & Sullivan Says

The home will emerge as an increasingly valuable site for enhancing the healthcare experience as part of the progression of digital, remote, connected and virtual care, according to new research from Frost & Sullivan. Health systems are evolving beyond care delivery of the diseased to encompass numerous health and wellness touchpoints, transforming it from disease management to health management.

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Hours Spent on Viewing Video on Mobile Phones Surged 55 Percent Last Year, Parks Associates Says

By the end of 2017, U.S. broadband households were spending nearly three hours per week watching video on a mobile phone -- an increase of nearly 55 percent from 2015. Parks Associates finds. This shift comes as households are watching less live broadcast video on their televisions, which dropped from over 60 percent of video consumption in early 2012 to 44 percent at the end of 2017.

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J.D. Power: Show Me the Autonomy!

Many new-vehicle buyers are unaware that a lot of today's technology features are the underpinning of tomorrow's autonomous vehicles. Taking automatic emergency braking as an example. Nearly two-thirds of consumers do not recognize this as an autonomous feature.

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