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Augmented Reality Total Market Value Will Surpass US$140 Billion in 2025 — ABI Research

While the COVID-19 pandemic crippled some markets, it also presented notable opportunities to others. Similar to the uptick products like Zoom and Microsoft Teams have seen, Augmented Reality (AR) has been forced into opportunity around remote worker enablement, compounding the already strong growth seen in the enterprise thanks to high-value use cases like remote assistance, training, and workflow instruction.

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80% of Customer Service Organizations Will Abandon Native Mobile Apps in Favor of Messaging Platforms by 2025, Predicts Gartner

Initially service organizations focused on websites for desktop users, shifting to mobile app experiences with the proliferation of smartphones and tablets. Despite significant investment and promotion, most have failed to gain strong customer adoption of their service apps and will increasingly retire mobile app experiences in favor of messaging.

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Emerging-Market Technology Companies Driving the Next Generation of Innovation and Growth, Identified by BCG

In a new report on the leading companies in emerging markets, BCG identifies 100 tech challengers that have grown into powerful forces in technology and other industries. Their impact is being felt in their home markets, regionally, and internationally - with many showing increases in both number of customers and frequency of usage.

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In-Vehicle Payments Will Total $1 Billion by 2023, Predicts Gartner

“Car drivers can currently make in-vehicle payments by using applications such as Alexa, Xevo Market or the Banma platform to purchase fuel, food, or pay for parking,” said Mike Ramsey, research vice president at Gartner. “The types of services available will continue to increase as automakers, merchant brands and services, and software suppliers’ partnerships proliferate.”

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82% of Organizations Are Letting Employees Decide When They Feel Safe Returning to the Office, New KPMG Survey Finds

While it seems that employees are successfully working outside their traditional offices, employers have new questions about how to measure productivity in a virtual world. Companies are working on new measures to avoid exposing employees to undue health risks through widespread return-to-office initiatives ahead of available vaccines.

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Global Auto Sales Set to Gain Momentum Next Year; 83.4 Million Light Vehicles to Be Sold In 2021, Says IHS Markit

IHS Markit forecasts new light vehicle sales of 83.4 million globally in 2021, up 9% from a 2020 projection of 76.5 million, as industry demand levels emerge next year in the wake of recovery from the COVID-19 pandemic. The forecast assumes that effective vaccines will be widely available by mid-2021, although full availability is not expected until sometime in 2022.

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