Security and risk management, application and integration strategies, and infrastructure and operations are the top three technology priorities for midsize enterprises (MSEs) in 2022, according to a recent Gartner, Inc. survey. “MSEs are shifting investments and even increasing budgets to fund their top technology priorities,” said Mike Cisek, VP Analyst at Gartner.

Cloud-native application development has emerged as a central ingredient of technology modernization elements of business transformation across industries. According to analysts at IDC, enterprises that have implemented cloud-native application development strategies witnessed a marked increase in efficiency, scalability, and productivity, as well as improved user experience.

The impact of the COVID-19 pandemic has propelled the demand for workforce engagement management and analytics applications. This increases the deployment of cloud/hybrid setups and creates opportunities to leverage digital solutions that support work-at-home agents (WAHA), self-service bots, and artificial intelligence-enabled solutions.