While digital transformation has meant the increasing prominence of digital technologies in traditional industries, there will be decreasing prominence of digital technologies in the next era, according to the Gartner.

Technology is upending labor markets, and governments, companies, and individuals need to look beyond aggregate numbers and consider how individual professions will be affected. A new analysis quantifies the impact of technology by 2030 in Australia, Germany, and the United States. The report is being released by Boston Consulting Group (BCG) and Faethm.

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.