Insurance Companies Are Falling Short on Digital Customer Engagement, J.D. Power Finds
Property & casualty (P&C) insurance companies are failing to meet their customers’ expectations when it comes to digital interactions, according to the J.D. Power 2018 Insurance Digital Experience Study.
J.D. Power's Andrew Heath Describes the State of Customer Experience in the Water Utility Industry; There is Plenty of Room for Improvement
The water utility industry has an opportunity to engage more effectively with their customers by using digital channels of communication that enable self-service and establish more intimate relationships with rate-payers, says Andrew Heath, senior director for the utility practice at J.D. Power, in a podcast interview for journalists.