A more nuanced understanding of cloud economics has prompted many organizations to pursue a hybrid infrastructure strategy through “fit-for-purpose” analyses.

For many in the industry, IT service management (ITSM) and DevOps represent opposite ends of the technology management spectrum -- putting into conflict those who want to move fast and drive change with those who are hard-wired to provide security, governance, and reliability. There is a growing case for these two enterprise technology philosophies to coexist if they can align to enhance performance and enable business transformation.