Gartner, Inc. highlighted the top trends that will impact technology providers through 2025. These trends reflect three overarching themes: businesses increasing their reliance on technology, new opportunities emerging through technology and the impact of external macro forces.

Broadcasters, streaming service providers, and Smart TV manufacturers alike are re-positioning themselves to address evolving customer expectations in North America for higher quality video experiences. A broader discussion surrounding viewing standards has emerged to integrate emerging technologies, improve ease of customer use, and ensure compatibility and interoperability with new and legacy services.

The Global Sourcing industry is suffering from the negative business impacts of the COVID-19 pandemic. The worldwide setup of Global Business Services (GBS) centers, also known as Global In-house Centers (GICs), fell more than 48% as offshore/nearshore activity dropped 46%, and onshore setups dropped 52% for the quarter.

Service providers are investing in their data centers (DCs) to improve scalability, deploy applications rapidly, enable automation, and harden security, according to the Data Center Strategies and Leadership Global Service Provider Survey from IHS Markit.