Frost & Sullivan’s recent analysis, Global Big Data Analytics Market Fueling Artificial Intelligence, 2020, finds that the demand for Big Data Analytics (BDA) will surge exponentially. Data security is a prime concern across sectors with the increasing deployment of the Internet of Things and proliferation of devices, which create copious amounts of data.

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

Despite 95 percent of CIOs expecting cyberthreats to increase over the next three years, only 65 percent of their organizations currently have a cybersecurity expert, according to a survey from Gartner, Inc. The survey also reveals that skills challenges continue to plague organizations that undergo digitalization, with digital security staffing shortages considered a top inhibitor to innovation.