Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says
Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.
Insurance Companies Are Falling Short on Digital Customer Engagement, J.D. Power Finds
Property & casualty (P&C) insurance companies are failing to meet their customers’ expectations when it comes to digital interactions, according to the J.D. Power 2018 Insurance Digital Experience Study.