Gartner Predicts That By 2026, 75% of Customers Will Call Customer Service and Support Due to Loneliness

By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because they have a customer service issue, according to Gartner, Inc. This will affect service and support leaders’ priority of migrating customers to self-service and ensuring rep well-being.