According to Forrester’s US 2022 Customer Experience Index rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey.
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According to Forrester’s US 2022 Customer Experience Index rankings, CX quality fell for 19% of brands in 2022 — the highest proportion of brands to drop in one year since the inception of the survey.
Read More