Posts tagged IT
Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

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IoT Survey Finds Operational Technology and Information Technology Stakeholders at Odds: 451 Research

As more enterprises advance their strategies for the Internet of Things (IoT), a new survey from 451 Research has found a clear disconnect between operational technology (OT) and IT stakeholders. The research shows that IT and OT personnel are not well aligned on IoT initiatives, and they need to cross that divide for those enterprise IoT projects to prove viable.

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