Posts tagged IT
Gartner Forecasts Worldwide IT Spending to Grow 2.4% in 2023

Worldwide IT spending is projected to total $4.5 trillion in 2023, an increase of 2.4% from 2022, according to the latest forecast by Gartner, Inc. This is down from the previous quarter’s forecast of 5.1% growth. While inflation continues to erode consumer purchasing power and drive device spending down, overall enterprise IT spending is expected to remain strong.

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AI Adoption Being Driven by Improved Customer Experience, Greater Employee Efficiency, and Accelerated Innovation -- IDC

More than 2,000 IT and line of business (LoB) decision makers confirms that adoption of artificial intelligence (AI) is growing worldwide, as shown by a recent survey conducted by the International Data Corporation (IDC). Over a quarter of all AI initiatives are already in production and more than one third are in advanced development stages, and organizations are reporting an increase in their AI spending this year.

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Amidst COVID-19, A New Airline Industry Forcast Estimate a $460 Million Decrease in Airline IT Revenues by 2025 -- Frost & Sullivan

Frost & Sullivan’s recent study, Analysis of the Global Airline IT Market, Forecast to 2025, finds that the increasing expectations of passengers are compelling airlines to embrace digital enablers and propelling a digital transformation journey that will fundamentally change traditional airline information technology (IT) strategies. Impacted by the COVID-19 pandemic, the airline IT market is estimated to generate a revenue of $20.74 billion by 2025, compared to $21.20 billion in 2019. As per the original forecast, by 2025, the market was estimated to reach $25.1 billion from $21.20 billion in 2019.

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Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

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IoT Survey Finds Operational Technology and Information Technology Stakeholders at Odds: 451 Research

As more enterprises advance their strategies for the Internet of Things (IoT), a new survey from 451 Research has found a clear disconnect between operational technology (OT) and IT stakeholders. The research shows that IT and OT personnel are not well aligned on IoT initiatives, and they need to cross that divide for those enterprise IoT projects to prove viable.

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