Posts tagged artificial intelligence
Gartner Predicts 75 Percent of Large Organizations Will Hire AI Behavior Forensic Experts to Reduce Brand and Reputation Risk by 2023

Users’ trust in artificial intelligence (AI) and machine learning (ML) solutions is plummeting as incidents of irresponsible privacy breaches and data misuse keep occurring. Despite rising regulatory scrutiny to combat these breaches, Gartner Inc. predicts that, by 2023, 75 percent of large organizations will hire AI behavior forensics, privacy and customer trust specialists to reduce brand and reputation risk.

Read More
Business Use of Artificial Intelligence Requires Deeper Foundational Knowledge, CompTIA Says

Opportunities for businesses to improve internal processes and enhance customer experiences through the use of artificial intelligence have been slow to take hold due to confusion about the technology, according to a new report released today by CompTIA, the leading trade association for the global technology industry.

Read More
Asia/Pacific Artificial Intelligence Systems Spending to Reach Nearly $5.5 Billion in 2019, IDC Forecasts

Asia/Pacific spending on artificial intelligence (AI) systems is forecast to reach nearly $5.5 billion in 2019, an increase of almost 80 percent versus 2018, according to new research from International Data Corp. (IDC). As industries invest aggressively in projects that utilize AI software capabilities, IDC expects spending on AI systems will increase to $15.06 billion in 2022 with a compound annual growth rate (CAGR) of 50 percent over the 2018-2022 forecast period.

Read More
Bank Cost Savings Via Chatbots To Reach $7.3 Billion By 2023, As Automated Customer Experience Evolves: Juniper Research.

A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

Read More
Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants

Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.

Read More
Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

Read More
Gartner Predicts 70 Percent of Organizations Will Integrate AI to Assist Employees’ Productivity by 2021

Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organizations. Gartner, Inc. predicts that, by 2021, 70 percent of organizations will assist their employees’ productivity by integrating AI in the workplace. This development will prompt 10 percent of organizations to add a digital harassment policy to workplace regulation.

Read More
ABI Research: Machine Vision Boosted by the Increasing Use of AI Chips in the Mobile Devices Market

Shipments of mobile devices, including smartphones, tablets, and wearable cameras, with embedded machine vision technology, will increase from 45 million in 2018 to over 590 million in 2023, according to a new forecast by ABI Research. That amounts to a combined annual growth rate (CAGR) of 67 percent.

Read More
Craig Martin of J.D. Power Discusses How Customer-Centric Digital Transformation is Key to the Future of Wealth Management

As new technologies and communication channels create more options for consumers seeking to optimize the management of their financial lives, the wealth management sector must put the customer experience at the center of how, when and where to apply new services based on innovative capabilities, says Craig Martin, Managing Director, Wealth & Lending in the Services Industries Division at J.D. Power.

Read More
Worldwide Spending on Cognitive and Artificial Intelligence Systems to Reach $77.6 Billion in 2022, IDC Says

Global spending on cognitive and artificial intelligence (AI) systems is forecast to continue its trajectory of robust growth as businesses invest in projects that utilize cognitive/AI software capabilities, according to a new report from International Data Corporation (IDC).

Read More
Gartner Classifies Seven Technologies to Reach Mainstream Adoption in Digital Workplace Within Next Two-to-Five Years

Speech recognition will reach the Plateau of Productivity within the next two years and six other technologies will reach mainstream business adoption in the next two to five years according to the 2018 Gartner, Inc. Hype Cycle for the digital workplace.

Read More
New Half-Day Program at NAB 2018 to Showcase Machine, Deep Learning, and AI For Filmmaking

Next week’s NAB Show in Las Vegas will mark the debut of a new half-day program to examine the impact of machine intelligence on filmmaking today and in the future. It is part of the Next-Generation Media Technologies Conference and will run Tuesday, April 10, from 9 a.m. to 12 p.m. at the Las Vegas Convention Center. 

Read More