Posts tagged artificial intelligence
Spending on Artificial Intelligence Systems in the Middle East & Africa to Top $374 Million in 2020, IDC Says

Spending on artificial intelligence (AI) systems in the Middle East and Africa (MEA) is expected to maintain its strong growth trajectory as businesses continue to invest in projects that utilize the capabilities of AI software and platforms, according to the latest forecast from International Data Corporation (IDC).

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Business Losses to Cybercrime Data Breaches to Exceed $5 Trillion By 2024: Juniper Research

A new report from Juniper Research found that the cost of data breaches will rise from $3 trillion each year to over $5 trillion in 2024, an average annual growth of 11%. This will primarily be driven by increasing fines for data breaches as regulation tightens, as well as a greater proportion of business lost as enterprises become more dependent on the digital realm.

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Auto Revolution 2019: The Critical Role Of Trust In Harnessing The Full Potential Of The Voice Of The Vehicle

While the emergence of internet of things (IoT), artificial intelligence (AI) and next generation cloud computing technologies are creating new opportunities to capture deep insights into the driving and vehicle ownership experience, the automotive industry must take care to ensure consumers have a high level of comfort and trust in Voice of the Vehicle (VOV) initiatives, says Dave Sargent, Vice President of Global Automotive for J.D. Power, in an interview prepared for the upcoming J.D. Power Auto Revolution event in Las Vegas on October 23-24.

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Worldwide Spending on Artificial Intelligence Systems Will Be Nearly $98 Billion in 2023, According to New IDC Spending Guide

Global spending on artificial intelligence (AI) systems is expected to maintain its strong growth trajectory as businesses continue to invest in projects that utilize the capabilities of AI software and platforms.

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Smart Home Will be at the Heart of the Change in Consumer Robotics, ABI Research Says

A disconnect between smart home and home robotics offerings has been a factor limiting home robotics adoption. Pricing, availability, and consumer awareness have been factors too, but a new study from ABI Research finds that robot vendors increasingly see value in supporting the integration of their devices into smart home functionality. While challenges remain, this smart home integration will result in nearly 79 million homes around the world having a robot in the house by 2024.

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Global AI Insurance Premiums to Exceed $20 Billion by 2024, Juniper Research Says

New data from Juniper Research forecasts that the value of AI underwritten insurance premiums will exceed $20 billion by 2024, up from an estimated $1.3 billion in 2019. This growth will be driven by streamlined underwriting processes, faster customer onboarding and reductions in operational costs enabled by AI.

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New Research Reveals Data Science and Machine Learning Teams are Unable to Collaborate, Build and Deploy AI Models Effectively

Dotscience, the pioneer in DevOps for machine learning (ML), today released the findings of its inaugural State of Development and Operations of AI Applications 2019 report which revealed that despite significant investment in AI, many companies are still struggling to stabilize and scale their AI initiatives.

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Vitria's Mike Rossi Makes the Case for Focusing on Digital Operations in the Context of Business Transformation Initiatives

While the jury is out on what percentage of large digital transformation initiatives are successful, projects that focus on digitizing and improving specific operations have a proven track record of delivering tangible cost and efficiency benefits in 90-, 60- and even 30-day timeframes, according to Mike Rossi, Senior Vice President for Menlo Park, Calif.-based Vitria.

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Gartner Predicts 75 Percent of Large Organizations Will Hire AI Behavior Forensic Experts to Reduce Brand and Reputation Risk by 2023

Users’ trust in artificial intelligence (AI) and machine learning (ML) solutions is plummeting as incidents of irresponsible privacy breaches and data misuse keep occurring. Despite rising regulatory scrutiny to combat these breaches, Gartner Inc. predicts that, by 2023, 75 percent of large organizations will hire AI behavior forensics, privacy and customer trust specialists to reduce brand and reputation risk.

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Business Use of Artificial Intelligence Requires Deeper Foundational Knowledge, CompTIA Says

Opportunities for businesses to improve internal processes and enhance customer experiences through the use of artificial intelligence have been slow to take hold due to confusion about the technology, according to a new report released today by CompTIA, the leading trade association for the global technology industry.

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Asia/Pacific Artificial Intelligence Systems Spending to Reach Nearly $5.5 Billion in 2019, IDC Forecasts

Asia/Pacific spending on artificial intelligence (AI) systems is forecast to reach nearly $5.5 billion in 2019, an increase of almost 80 percent versus 2018, according to new research from International Data Corp. (IDC). As industries invest aggressively in projects that utilize AI software capabilities, IDC expects spending on AI systems will increase to $15.06 billion in 2022 with a compound annual growth rate (CAGR) of 50 percent over the 2018-2022 forecast period.

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Bank Cost Savings Via Chatbots To Reach $7.3 Billion By 2023, As Automated Customer Experience Evolves: Juniper Research.

A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

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Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants

Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.

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Digital Technologies and Growing Customer Expectations Mean Service Leaders Must Get the Digital Experience Right, Gartner Says

Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner, Inc. Customer-facing artificial intelligence (AI), big data, customer activism and rising CRM costs are key priorities for customer service and support leaders this year.

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