Bank Cost Savings Via Chatbots To Reach $7.3 Billion By 2023, As Automated Customer Experience Evolves: Juniper Research.

A new study from Juniper Research has found that the operational cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from an estimated $209 million in 2019. This represents time saved for banks in 2023 of 862 million hours, equivalent to nearly half a million working years.

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Worldwide Enterprise Storage Systems Market Revenue Grew 7.4 Percent in 4Q18, IDC Says

Vendor revenue in the worldwide enterprise storage systems market increased 7.4 percent year-over-year to $14.5 billion during the fourth quarter of 2018 (4Q18), according to new research from International Data Corp. (IDC). Total capacity shipments were up 1.7 percent year over year to 92.5 exabytes during the quarter.

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A2P Business Messages to Reach 3.5 Trillion by 2023, As RCS & OTT Technologies Gain Traction

A whopping 3.5 trillion business Application-to-Person (A2P) and messages will be delivered by 2023, up from an estimated 2.5 trillion in 2019, a 40 percent rate a.new study from Juniper Research has found that that the rich media interactivity of Rich Communications Suite (RCS) would make the emerging messaging technology popular for retail and marketing business use cases.

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Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants

Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.

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Gartner Identifies the Top Seven Security and Risk Management Trends for 2019

Gartner, Inc. has identified seven emerging security and risk management trends that will impact security, privacy and risk leaders in the longer term. The IT consultancy defines “top” trends as ongoing strategic shifts in the security ecosystem that are not yet widely recognized but are expected to have broad industry impact and significant potential for disruption.

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AirTies' Philippe Alcaras and Technicolor's Gary Gutknecht Discuss the Growing Importance of Smart Wi-Fi to Network Service Provider Community

The number of devices relying on Wi-Fi access within the home is exploding. Along with the increase of devices, rising streaming needs are also creating conditions where Network Service Providers (NSPs) must focus on improving Wi-Fi connectivity within the home in order to provide the highest quality of experience subscribers expect.

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IHS Markit Survey: Smart Speaker Household Access Reaches 13 percent of Internet Users

More than 13 percent of internet users surveyed across the Australia, Brazil, Canada, Germany, India, Japan, the United Kingdom and the United States had access to a smart speaker in their households in November 2018. Smart speaker penetration ranges from 6 percent in Japan, to 21 percent in the United States, according to business information provider IHS Markit.

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Vitria's Chris Menier Explores How Arrival of 5G Turns Wireless Network Service Providers into Indispensable Players in the IoT Market

The arrival in 2019 of 5G wireless wide-area networking technology promises to leave an indelible mark on any industry that stands to gain from the rapid evolution of the Internet of Things (IoT), and will place network service providers in an ideal position to serve this market.

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Digital Voice Assistants in Use to Triple to 8 Billion by 2023, Juniper Research Says

A new study from Juniper Research has found that there will be 8 billion digital voice assistants in use by 2023, up from an estimated 2.5 billion at the end of 2018.

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Alibaba, Amazon, Google, IBM, and Microsoft Named ‘Leaders’ in IHS Markit Cloud Services Scorecard

Amazon (AWS), Google, IBM, Microsoft (Azurea) and Alibaba were named “leaders” by IHS  Markit's new scorecard on off-premises cloud IT service providers.
“Leadership in the cloud IT infrastructure services market requires a diverse portfolio, and all of the leaders have strong brand awareness and a reputation of innovation,” said Devan Adams, principal analyst, cloud and data center research practice, IHS Markit.

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