Initially service organizations focused on websites for desktop users, shifting to mobile app experiences with the proliferation of smartphones and tablets. Despite significant investment and promotion, most have failed to gain strong customer adoption of their service apps and will increasingly retire mobile app experiences in favor of messaging.

The 5G ecosystem is reaching a level of technology maturity much more rapidly than earlier generations, enabling operators to develop network deployment and go to market strategies with mass-market appeal and scalable across evolving B2C, B2B and B2B2X business models.

In a new report on the leading companies in emerging markets, BCG identifies 100 tech challengers that have grown into powerful forces in technology and other industries. Their impact is being felt in their home markets, regionally, and internationally - with many showing increases in both number of customers and frequency of usage.

“Car drivers can currently make in-vehicle payments by using applications such as Alexa, Xevo Market or the Banma platform to purchase fuel, food, or pay for parking,” said Mike Ramsey, research vice president at Gartner. “The types of services available will continue to increase as automakers, merchant brands and services, and software suppliers’ partnerships proliferate.”

More than seven months into the novel coronavirus pandemic, a disturbingly large number of US companies are at risk, according to new research from Boston Consulting Group (BCG) confirming that economic distress is deeply entrenched and shows no sign of letting up.

While it seems that employees are successfully working outside their traditional offices, employers have new questions about how to measure productivity in a virtual world. Companies are working on new measures to avoid exposing employees to undue health risks through widespread return-to-office initiatives ahead of available vaccines.

2021 will kickstart a decade of growing Electric Vehicle (EV) adoption, which will see EV sales move from a rounding error of total new vehicle shipments to over a quarter of new vehicles shipping in 2030, states global tech market advisory firm ABI Research.

Increased use of data protection as a service and economic constraints caused by the pandemic have affected the EMEA purpose-built backup appliance (PBBA) market, which declined 4.5% in value year on year to $310.9 million in the third quarter of 2020.

As the COVID-19 pandemic continues to shift the landscape for how global CIOs manage, collaborate and respond to their stakeholders, so too does the demand for strong leadership and core emotional dexterity competencies.

The holistic web protection market addresses organizations’ demand for consolidated, single-pane-of-glass solutions, which reduce the security gap of legacy products and provide simplified management capabilities.

The 5G smartphone market is now outperforming its predecessor generations on nearly every metric. Between the number of mobile devices, subscribers, and networks available at launch, 5G is the most accelerated mobile technology generation ever launched.

IHS Markit forecasts new light vehicle sales of 83.4 million globally in 2021, up 9% from a 2020 projection of 76.5 million, as industry demand levels emerge next year in the wake of recovery from the COVID-19 pandemic. The forecast assumes that effective vaccines will be widely available by mid-2021, although full availability is not expected until sometime in 2022.

The foundation has been laid for Ultra-Wideband (UWB) to become a mainstream wireless connectivity technology across many consumer and IoT applications, enabling accurate indoor location and positioning with context-aware information and precise analytics in real-time.

Global sales of connected TV devices are set to reach a new record this quarter as holiday demand and recovery from the impact of the pandemic drive sales to more than 111 million units, according to the latest research from Strategy Analytics’ Connected Home Devices service.

According to a new survey from Protiviti and ISACA, concerns around security, privacy, cloud and technology resilience are being further fueled by shifting business priorities, the pandemic-induced remote work environment and accelerated deployment of new technologies.

A Gartner, Inc. survey revealed that 90% of HR leaders plan to allow employees to work remotely at least part of the time, even after the COVID-19 vaccine is widely adopted. Sixty-five percent of respondents reported that their organization will continue to offer employees flexibility on when they work.

COVID-19 and the resultant measures taken by the government across the world to contain the spread of the virus have collapsed the demand for personal transit, with all mobility modes at the consumer’s disposal contracting significantly in the first half of 2020.

Parks Associates OTT research finds 20% of US broadband households currently use an ad-supported OTT service and 15% use a “freemium” service, placing these offerings in a strong second place, behind OTT subscription services, among business models.

A multitude of supply, demand, cost and sustainability conditions are poised to drive a rapid expansion of the battery recycling industry, more than tripling its capacity by 2030, according to a new analysis by IHS Markit (NYSE: INFO), a world leader in critical information, analytics and solutions.

Healthy growth in industrial blockchain revenues results from the few applications that have not been impacted significantly by the volatility of the broader blockchain market in the last two years. Despite, global blockchain revenues falling 35% between 2018 and 2020, industrial blockchain revenues specifically have grown by 131%. Global tech market advisory firm, ABI Research estimates 2020 revenues for this category at US$374 million.