72% of data and analytics (D&A) leaders with digital initiatives are either leading or heavily involved in their organization’s digital transformation initiatives, according to Gartner, Inc.’s sixth annual Chief Data Officer (CDO) survey*. D&A strategy has a primary role in digital business strategy, affecting everything the organization does.

When an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call volumes and customer requests surged. The employees working remotely have to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system.

As the complexity of enterprise infrastructures rise in response to accelerated technology modernization and business transformation, organizations across industries are exploring the role that AI will play in optimizing IT operations while introducing innovative business operations.

As the chief owners of the digital infrastructure that underpins all aspects of modern enterprises, IT leaders will play pivotal roles in the road to recovery, “seeking the next normal” while still performing their traditional roles. In a time of turbulence and uncertainty, CIOs and senior IT leaders must discern how IT will enable the future growth and success of their enterprise while ensuring its resilience.

VITEC, a worldwide leader in IP video streaming and video encoding for business, industrial and public-sector applications, today announced that Eric Deniau has joined the company as Chief Technology Officer (CTO). IP video streaming continues to grow across all markets as more and more enterprises harness the power of their networks.

As organizations prepare to welcome employees, customers and visitors back to travel, events, and workplaces they must strategize to not just reopen safely but return to capacity utilization that will provide an economic boost. Digital health credentials are expected to be pivotal in sustaining reopening and building trust.

According to the latest research from Strategy Analytics, China’s rapid adoption of 5G technology is powering demand for 5G smartphones. Apple and the domestic trio of OPPO, Vivo and Xiaomi benefitted most as the demand exploded. OPPO, Vivo and Xiaomi closed on Apple capturing 16%, 14% and 12% global market share in the quarter respectively.

Enterprise technology leaders in North America are ramping up investments in enterprise network infrastructure to support growing end-user demand for video applications, including IPTV content. There are among the conclusions of the “BTR-100 Executive Survey on Video Traffic and Applications on Enterprise Networks” commissioned by VITEC.

The financial services sector is among the most mature users of enterprise systems in the economy. Established institutions often preside over generations of computing platforms that have evolved over the years to accommodate on-premises data centers, private-cloud and public-cloud infrastructures, according to executives at KPMG.

New technological developments, the rise of new competitive disruptors and changing customer expectations have elevated the importance of accelerating the pace with which institutions bring new value-added services to market. A growing number of executives are taking a hard look at how fintech services, ISVs and SaaS resources can support this “need-for-speed” in a risk-adjusted manner.

New research fromParks Associates shows 43% of MDU residents owned a smart home device in 2020, compared to 30% in 2019. Parks Associates will host “MDUs: Leveraging Proptech for Smart Energy Management” on Wednesday, April 28, the next virtual session in the ninth annual Smart Energy Summit: Engaging the Consumer.

U.S. viewers will spend more on streaming video than pay TV for the first time in 2024, according to the latest research from Strategy Analytics. According to the report, U.S. Subscription TV Forecast, consumer spending on traditional pay TV services fell by 8% to $90.7B in 2020 and will decline further to $74.5B in 2023.

After a tumultuous 2020, the need for digitization and keeping workers connected became crystal clear for many. This is true in all industries, but especially for industrial markets where workflow complexity, knowledge retention and share, and the financial impact from downtime and other inefficiencies are particularly severe.

People are still working, learning, and playing from home, which has led to more demand for tablets than can be met right now, according to a new report by Strategy Analytics. Apple, Samsung, Lenovo, and Amazon all posted strong tablet results in Q1 2021 as COVID has reshaped how consumers spend time and where they get work done.

Despite a myriad of risks resulting from the pandemic, such as the new work environment and environmental, social and governance (ESG) concerns, cybersecurity risk was singled out with notable consistency across all geographic regions and most industries, cited by 67% of respondents. The next highest cited risk, “the new working model” was cited by 43% of respondents.

In the modern manufacturing industry, data is considered a strategic asset, and market leaders are evolving their processes and business models to harness its benefits. Savvy manufacturers turn to artificial intelligence (AI), machine learning (ML), collaborative robots (cobots), and advanced metrology to improve production efficiency and product quality.

According to the latest research from Strategy Analytics, global smartphone wholesale revenues will increase +13% YoY in 2021, the highest revenue growth in six years. Despite the economic uncertainty and dented consumer confidence caused by the coronavirus, the market will be able to bounce back in 2021, on the back of the iPhone 12 super cycle, and the migration to 5G globally.

Frost & Sullivan’s recent analysis finds that the global industrial robotics market will reach revenues of $38.3 billion in 2024 from $22.2 billion in 2020 at a CAGR of 12.2%. Although the industry was curtailed by the COVID-19 pandemic and uncertainty in the automotive business, rising demand from other high-growth sectors is expected to propel it over the next five years.

In its new whitepaper, Connected & Protected: The Vulnerabilities and Opportunities of IoT Security, global tech market advisory firm ABI Research explores how the exponential growth in IoT connections will usher in a new era of connectivity and productivity along with a slew of new threat vectors and vulnerabilities.

Market maturity, downward pricing pressure, and lack of sustained demand for point-to-point Ethernet services with SD-WAN (software-defined wide area network) will result in the market dropping from $6.35 billion in 2021 to $5.94 billion by 2024.