By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because they have a customer service issue, according to Gartner, Inc. This will affect service and support leaders’ priority of migrating customers to self-service and ensuring rep well-being.

Beyond providing eyes and ears on situations that are either impractical or too dangerous for direct human observation, ISR systems are using unmanned technology platforms to provide critical ad-hoc connectivity when existing infrastructure is compromised, says Kevin Thompson, director of public safety for TrellisWare, a provider of mobile ad-hoc networks solutions, in a podcast interview with BizTechReports.

Pandemic-related market conditions remain a top concern for 2022 among C-suite executives. Looking ahead to 2031, business leaders cite workforce and talent-related issues as their primary concern, indicating that the impact of the ‘Great Resignation’ will persist as their organizations struggle to fill the talent requirements supporting their strategies.

Personalization, 24/7 availability, and support through digital channels should enable most brands to keep up with changes in customer behavior. According to Frost & Sullivan, the European outsourcing industry’s focus on improving the conversational customer experience has significantly boosted pandemic recovery, with CX outsourcing revenues expected to grow by 10.1% this year.

By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner, Inc. Governments that continue to focus on citizen and employee experience initiatives separately will miss out on essential synergies to effectively transform their services.

Indonesia’s home/office printer market – including laser, inkjet and serial dot matrix registered overall shipments of 0.33 million units in 2021Q3 (July-September). The overall market also grew by 6.0% year-over-year (YoY) and 16.6% quarter-over-quarter (QoQ).

Oil & Gas firms face a myriad of operational, commercial, and existential threats. According to ABI Research, Oil & Gas firms are turning to digitalization to combat these threats and will spend $15.6 billion on digital technologies in 2030.

Automotive original equipment manufacturers (OEMs) are expected to replace powertrain suspension and steering systems with electric corner modules (ECMs) as the demand for purpose-built vehicles increases. Their suitability for autonomous delivery vehicles, eShuttles, and electric light commercial vehicles (eLCVs) is expected to result in a $5.20 billion global market by 2030.

As the 5G network rollout accelerates worldwide, the market for network security is materializing quickly. Global technology intelligence firm ABI Research forecasts a total revenue opportunity of $11.6 billion by 2026. Delivered initially through hardware sales to telcos, the software and services opportunity is expected to grow significantly in the latter part of the forecast period.

Broadcasters and TV Channel executives worldwide have been exploring ways to manage the complex issues associated with delivering high-dynamic-range (HDR) experiences across the wide variety of content they present to their viewers. The HDR industry must determine an effective way to absorb these new technologies and innovations as they become available without completely disrupting operations.

2022 is shaping up to be a very big year for NextGen TV as adoption of Advanced Television Systems Committee (ATSC) version 3.0 and rapidly maturing video technologies like high dynamic range (HDR) gather momentum. The Consumer Technology Association (CTA) recently increased their estimate of televisions sold with ATSC 3.0 capability in 2021 from 800,000 to more than 2 million units.

Twenty percent of large organizations will use digital currencies for payments, stored value or collateral by 2024, according to Gartner, Inc. The prediction has important implications for CFOs as they assess use cases and potential risks for digital currencies, which will be used more in business transactions and grow in overall economic significance in the years ahead.

According to the latest IDC Quarterly Mobile Phone Tracker, Indonesia’s smartphone shipment dropped 12.4% YoY, reaching only 9.2 million units in 3Q21 amidst channel disruptions and difficulties from the supply side. While restrictions started to ease since September, supply shortages will continue to impact overall mobile phone production and shipments, with a tighter supply of 4G smartphones as OEMs focus on 5G smartphones.

Emergency management agencies (EMAs) have their hands full as the intensity, frequency, and volatility of natural and man-made disasters rise across the United States. According to the National Centers for Environmental Information, the U.S. sustained 16 weather and climate disasters during 2020, resulting in damages researchers say exceeded $22 billion in that year alone.

According to ABI Research, the worldwide shipments of smart Government ID credentials is set to rise from 500.1 million in 2020 to 554 million in 2021, with the chipset shortage taking hold in 2022. While the passport market will take a few years to recover to pre-COVID levels, likely not until 2024, the overall market will see an upturn after the woes of 2020.

The worldwide market for smart home devices grew 10.3% year over year in the third quarter of 2021 (3Q21) with more than 221.8 million device shipments, according to the International Data Corporation (IDC) Worldwide Quarterly Smart Home Device Tracker. Despite persistent supply chain disruptions, unemployment, and an uneven economic recovery, consumer demand remained high for smart home devices like smart TVs, smart speakers, and other devices.

Frost & Sullivan’s recent analysis of the global autonomous vehicles (AVs) regulatory landscape finds that increasing automated safety requirements necessitate a robust regulatory framework for AVs.

While enterprise commitments to sustainable packaging have centered on 100% of packaging being reusable, recyclable or compostable by 2025, Gartner, Inc. predicts that 90% of those public sustainable packaging commitments won’t be met by 2025 due to reliance on plastics and single use packaging.

The past few years have seen a major shift in how set-top box (STB) technologies are being designed and deployed to support the evolving needs of connected home subscribers. New consumer attitudes that favor choice and control have prompted network service providers (NSPs) to reevaluate the efficacy of proprietary customer premises equipment (CPE) strategies and explore the benefits offered by a more open approach to bringing new STB value propositions to market.

The warehousing sector has been forced to ramp up its digitization efforts considering the increased order volume and growing omnichannel trends due to the e-commerce boom. Global investment in Warehouse Management System (WMS) platforms surged from $2.3 billion in 2019 to over $2.5 billion in 2020, indicating an 8% year-over-year growth.