The worldwide Ethernet switch market recorded $10.8 billion in revenue in the third quarter of 2024 (3Q24), a 7.9% year-over-year (YoY) decline. Despite the annual drop, the market grew 6.6% from the second to the third quarters of 2024. The total worldwide enterprise and service provider (SP) router market declined 17.4% y/y to $3.1B in 3Q24. These findings are detailed in the latest editions of the International Data Corporation (IDC) Quarterly Ethernet Switch Tracker and IDC Quarterly Router Tracker.

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner, Inc.

Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple Intelligence to resolve customer service issues. The deep integration of GenAI into these widely available consumer tools is driving a shift in consumer behavior, as customers prefer these platforms for their convenience and availability. As a result, customer service teams may expect a decline in official first-party service volume.

The Asia/Pacific region (including China & Japan) is experiencing a remarkable acceleration in adopting AI and Generative AI technologies, including software, services, and hardware designed for AI-driven systems. According to I nternational D ata C orporation 's latest Worldwide AI and Generative AI Spending Guide, AI and Generative AI (GenAI) investments in the region are projected to reach $110 billion by 2028, growing at a compound annual growth rate (CAGR) of 24.0% from 2023 to 2028. This surge highlights the region’s critical influence in shaping the future of AI innovation and driving technological progress on a global scale.

Futuresource Consulting has released its latest report, providing key insights into the rapid transformation of in-car entertainment systems. As the automotive industry embraces connectivity and software-driven solutions, tech companies are making moves to capitalise on the emerging opportunities in this dynamic market.

Worldwide IT spending is expected to total $5.61 trillion in 2025, an increase of 9.8% from 2024, according to the latest forecast by Gartner, Inc.

The automotive sector has emerged as the most disrupted major industry according to CEOs and other senior executives polled by AlixPartners in its annual review of the forces shaping the global economy.

Autos leapfrogged sectors including healthcare, technology and financial services in the 2025 AlixPartners Disruption Index, with CEOs and other high-level executives flagging the challenges of navigating the uneven growth of electric powertrains, automated-driving technologies, and reconfigured supply networks.

The 2024 UEFA European Soccer Championship provided the stage for a groundbreaking implementation of Advanced HDR by Technicolor, marking a major milestone in modern sports broadcasting. French broadcaster M6, in collaboration with key technology partners, demonstrated the potential of Advanced HDR technology to transform visual quality while addressing the operational and economic challenges of delivering HDR content at scale. In a vidcast interview for journalists conducted by BizTechReports, experts directly involved in the implementation of the HDR UEFA event broadcast gathered to provide their insights into the lessons learned.

In this BizTechReports Vidcast, Firas Rhaiem, CEO of Knowlepsy, and Ali-Frederic Ben-Amor, Chief Strategy Officer of Knowlepsy, explore how artificial intelligence (AI) is revolutionizing neurological care. Knowlepsy, based in Marseille, is at the forefront of leveraging AI and data-driven insights to tackle complex neurological conditions such as epilepsy and migraines.

In the field of neurology, AI holds immense potential to enhance diagnosis, identify triggers using digital biomarkers, and deliver tailored treatments for complex conditions like epilepsy and migraines.

Knowlepsy, a Marseille-based company is among the leaders leveraging AI and data-driven insights to address challenges in neurological care. In a recent BizTechReports vidcast interview, Knowlepsy’s CEO Firas Rhaiem and Chief Strategy Officer Ali-Frederic Ben-Amor discussed their company’s mission to enhance patient outcomes and optimize healthcare systems.

The convergence of Generative AI (Gen AI) with enterprise-wide strategies is reshaping how businesses modernize operations, innovate services, and stay competitive, according to a recent BizTechReports vidcast featuring Aparna Sharma, Managing Partner of IBM Consulting, and Sunil Joshi, Distinguished Engineer at IBM Consulting.

AI integration into enterprise systems has evolved rapidly since the debut of Gen AI  two years ago. Sharma highlighted this transformation, emphasizing how Gen AI democratizes AI and enhances business strategies across industries.

The global demand for artificial intelligence (AI) and high-performance computing (HPC) will continue to rise, growing by over 15% in 2025, according to IDC ’s latest Worldwide Semiconductor Technology Supply Chain Intelligence report. Major application markets, ranging from cloud data centers to specific industry segments, are expected to undergo upgrades, heralding a new boom for the semiconductor industry.

AI and generative AI (GenAI) are driving rapid increases in electricity consumption, with data center forecasts over the next two years reaching as high as 160% growth, according to Gartner, Inc. As a result, Gartner predicts 40% of existing AI data centers will be operationally constrained by power availability by 2027.

In the evolving enterprise technology landscape, the convergence of generative AI and Zero Trust principles presents a unique set of both challenges and opportunities. To shed light on these dynamics, we had the privilege of speaking with Ben Corll, CISO in residence for Zscaler, who offered his expert perspective in the wake of a CIO.com virtual roundtable with senior technology decision-makers on how organizations can reconcile the seemingly conflicting demands of AI and cybersecurity.

PC shipments during the fourth quarter of 2024 grew 1.8% from the prior year with global volumes reaching 68.9 million shipments, according to preliminary results from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. For the full year, PC vendors shipped 262.7 million PCs, up 1% from 2023. Looking ahead to 2025, the PC industry has several tailwinds and headwinds, which makes for a challenging outlook and difficult demand planning.

Industrial organizations seeking to harness AI in edge computing environments face challenges, including the need for real-time decision-making, high availability to prevent costly downtime, substantial compute capacity in constrained spaces, and clear strategies for effective deployment. Implemented effectively, edge AI can transform operations by directly enabling rapid, data-driven insights at the source, enhancing efficiency, predictive capabilities, and overall resilience in mission-critical environments.

So says John Chaves, Senior Director of Engineering at Stratus Technologies, a company honored with the 2024 Belden Innovation Award for its innovations in high-availability computing solutions.

A Gartner, Inc. survey of 451 senior technology leaders in the second quarter of 2024, found that 45% of CIOs in Europe, Middle East and Africa (EMEA) said they are tasked with leading an AI strategy in their enterprise. However, four emerging challenges are making it difficult for CIOs to deliver value with AI.

“Because of the relentless innovation happening in the tech vendor race, CIOs feel like they are always living the hype, while the reality of their AI outcomes race - how tough it is to get value - makes it feel like they are also in the trough,” said Alicia Mullery, VP Research at Gartner.

Worldwide tablet shipments grew 20.4% in the third quarter of 2024 (3Q24), totaling 39.6 million units, according to preliminary data from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. The dismal 2023 market makes for easy year-over-year comparisons, but optimism is growing on the supply side of the industry which is a win overall. A handful of device refreshes occurred during the recent quarters, and active channel filings were undertaken in preparation for major promotional events and the holiday season. Not surprising to anyone, AI is becoming increasingly integrated into the tablet market, but outside of the Surface led Windows detachable Copilot+ marketing, the remainder is early days at best. Regardless, these innovations bring a wave of much needed optimism in the tablet market, piquing consumer interest, and potentially higher ASPs.

Enterprises are turning to the cloud to access the resources they need to execute their AI strategies, according to a new research report from Information Services Group ( ISG ).

The ISG Buyers Guide for Cloud-Native AI and Data Platforms, produced by ISG Software Research, projects that through 2026, more than one-third of enterprises will deploy cloud-native AI and data platforms in their information architectures. Most leading cloud providers offer both AI and data capabilities, while independent software providers offer AI and data platforms built to operate natively in and across cloud environments, the report says.

Gartner, Inc. predicts that through 2027, Fortune 500 companies will shift $500 billion from energy operating expenditure (opex) to microgrids to mitigate chronic energy risks and AI demand. “We are seeing warning signals that electricity demand is outstripping supply due to delays in investment and permitting,” said Lloyd Jones, VP Analyst at Gartner. Fortune 500 companies are already investing in infrastructure, such as microgrids, as energy pricing and availability are reaching a tipping point. “In doing so, they are shifting their operational electricity spending from utilities to capital investment in dedicated electricity infrastructure projects,” said Jones. “This allows them to meet their own energy needs and better control their costs going forward.”

BOSTON—AI is already transforming industries and starting to reshape economies and is poised to profoundly shape the future of economic development over the next few years. The expansive scale of this growth makes AI an economic priority in every region around the globe. However, new Boston Consulting Group (BCG) research has established that most economies are underprepared for AI-driven disruption. The study, released today, shows that over 70% of the economies studied score below average in critical areas such as ecosystem participation, skills, and research and development.