Latest News & Executive Interviews

Lane Cooper Lane Cooper

Blockchain to Transform Retail with Asset Tracking Revenues Reaching $4.5 Billion by 2023

New research by Juniper Research found that annual revenues from blockchain retail asset tracking will leap to $4.5 billion by 2023. While anything from gemstones to cars and healthcare can be tracked on blockchain, retail is a hotbed for the technology. Blockchain’s versatility offers retailers transparency in the supply chain, customer loyalty management and operational efficiencies, among other benefits; leading to faster adoption than in other sectors.

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Airrion Andrews Airrion Andrews

Apple Hints at Launch of a New SVoD Service Says Futuresource

Apple has given the strong impression that the launch of a new SVoD service will be part of the company’s first 2019 event this March 25th in a move that has been widely anticipated across the video and TV market for years, according to Futuresource Consulting.

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Staff Reports Staff Reports

Average household spending on subscription OTT streaming services has held steady for the past three years

Household spending on subscription OTT video services has held steady for three years, averaging just under $8 per month since 2016 according to Parks Associates’ OTT Video Research. Given the growing adoption of OTT video services over the past three years, these figures suggest that adoption of multiple services or expensive services by some consumers is offset by a larger base of consumers who either subscribe to one or two relatively inexpensive services, including 30 percent of consumers who do not spend any money on OTT video services.

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Airrion Andrews Airrion Andrews

A2P Business Messages to Reach 3.5 Trillion by 2023, As RCS & OTT Technologies Gain Traction

A whopping 3.5 trillion business Application-to-Person (A2P) and messages will be delivered by 2023, up from an estimated 2.5 trillion in 2019, a 40 percent rate a.new study from Juniper Research has found that that the rich media interactivity of Rich Communications Suite (RCS) would make the emerging messaging technology popular for retail and marketing business use cases.

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Airrion Andrews Airrion Andrews

Gartner Survey Shows 37 Percent of Service Leaders Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants

Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer assistants (VCAs), and 67 percent of those leaders believe they are high-value tools in the contact center, according to a recent survey by Gartner, Inc. In recent years, no other channel technology has piqued customer service and support leaders’ interest more than AI bots and VCAs, according to Gartner’s Technology Roadmap Survey.

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Lane Cooper Lane Cooper

Gartner Identifies the Top Seven Security and Risk Management Trends for 2019

Gartner, Inc. has identified seven emerging security and risk management trends that will impact security, privacy and risk leaders in the longer term. The IT consultancy defines “top” trends as ongoing strategic shifts in the security ecosystem that are not yet widely recognized but are expected to have broad industry impact and significant potential for disruption.

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Editor's Pick Airrion Andrews Editor's Pick Airrion Andrews

AirTies' Philippe Alcaras and Technicolor's Gary Gutknecht Discuss the Growing Importance of Smart Wi-Fi to Network Service Provider Community

The number of devices relying on Wi-Fi access within the home is exploding. Along with the increase of devices, rising streaming needs are also creating conditions where Network Service Providers (NSPs) must focus on improving Wi-Fi connectivity within the home in order to provide the highest quality of experience subscribers expect.

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Nate Fisher Nate Fisher

IHS Markit Survey: Smart Speaker Household Access Reaches 13 percent of Internet Users

More than 13 percent of internet users surveyed across the Australia, Brazil, Canada, Germany, India, Japan, the United Kingdom and the United States had access to a smart speaker in their households in November 2018. Smart speaker penetration ranges from 6 percent in Japan, to 21 percent in the United States, according to business information provider IHS Markit.

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