In an ongoing effort to identify the metrics that matter for improving customer engagement, companies must leverage the latest technologies to monitor and measure the key elements that affect the user experience.

In an audio interview for journalists covering Mobile World Congress 2019 in LA on October 22-24, Tiran Dagan, Chief Digital Officer for Media and Communications for Cognizant, and Chris Menier, Vice President and Transformation Strategist for Vitria, discuss how Digital Operations and Artificial Intelligence supported operations (AIOps) can enable network service providers (NSPs) to improve the experience of their subscriber bases by mining data to gain better insights from operational activities.

Parks Associates' Smart Market Product Assessment: Networked Cameras reports 68% of owners self-installed their networked camera in Q4 2018, compared to 49% in Q4 2016. This shift toward DIY options comes as both ease of use and retail availability appear to be driving growth in these product areas.

Barracuda, a cloud-enabled security solutions provider, has been recognized in the Gartner Peer Insights 'Voice of the Customer' Email Security Market. Barracuda recently received a Sept. 2019 Gartner Peer Insights Customers' Choice for Email Security and an Overall Rating of 4.4 out of 5, based on 67 reviews, as of 31 Aug. 2019.

Frost & Sullivan predicts online food delivery industry revenues to rise from $82 billion in 2018 to a staggering $200 billion in 2025. That translates into a combined annual growth rate (CAGR) of 14% as a result of increasing global penetration, strategic mergers and acquisitions, and adoption of new technologies such as artificial intelligence, AR/VR, drones and autonomous vehicles.

Household refrigeration and laundry appliances are on track to ship 326 million units worldwide in 2019, with smart appliances accounting for a growing share of the market, according to a new summary report from Futuresource Consulting.

The market for edge artificial intelligence (AI) chipsets market will grow from $2.6 billion in 2019 to $7.6 billion by 2024, according to new market analysis by ABI Research.

There is rising pressure on logistics leaders as they work to balance often competing missions as stakeholders seek to to optimize logistics costs while maintaining service and performance levels, Gartner, Inc. has identified five actions to achieve cost optimization from within the organization.

A new study from Juniper Research found that the total transaction value of the MFS (Mobile Financial Services) market will exceed $1 trillion by 2024; rising from $580 billion in 2019. This is a growth of 70%.

Shipments of wearable devices in Europe grew 154.4% year over year to 13.4 million units in the second quarter of 2019, according to data from International Data Corporation's (IDC) Worldwide Quarterly Wearable Device Tracker. In 2Q19, earwear accounted for 52.3% of shipments in the region, followed by watches (26.7%) and wristbands (20.7%).

The hype around public cloud computing in the Gulf Cooperation Council (GCC) states will grow in the next two to five years, according to a new report from Gartner, Inc. However, it will take more than 10 years for this technology to translate into mainstream adoption.

Consumer spending on technology is forecast to reach $1.69 trillion in 2019, an increase of 5.3% over 2018, according to the latest Worldwide Semiannual Connected Consumer Spending Guide from International Data Corporation (IDC). Consumer purchases of traditional and emerging technologies will remain strong over the 2019-2023 forecast period, reaching $2.06 trillion in 2023 with a five-year compound annual growth rate (CAGR) of 5.1%.

The global RAN (Radio Access Network) baseband and small cell equipment market will grow at a compound annual growth rate of over 8% to exceed $32 billion in 2025, according to a new report published by ABI Research. These sales take into account both outdoor and indoor RAN equipment including macro basebands, outdoor small cells, indoor small cells, and DAS (Distributed Antenna Systems).

New data from Juniper Research forecasts that the value of regulatory technology or “regtech” spending will exceed $127 billion by 2024, up from $25 billion in 2019. This growth will be driven by a dramatic rise in the automation of resource-intensive tasks, such as those involved in KYC (Know Your Customer) checks and increasing use of artificial intelligence (AI) in transaction monitoring.

The rise of streaming is bringing major sporting events to a global audience and pushing up media rights revenues. According to a new report from Rethink Research, these dynamics will drive media sport rights revenues up 75% from 2018 till 2025 from $48.6 billion to $85.1 billion.

Analytics and business intelligence are among the top investment priorities for digital businesses and those factors are shaping the evolution of those technologies, according to the latest Hype Cycle report from Gartner Inc.

Discussions around the technology of “connected cars,” often miss the much broader issues that the automotive industry is wrestling with to redefine the vehicle driving and ownership experiences, according to Dave Sargent, Vice President of Global Automotive at J.D. Power in an audio interview for journalists covering the Auto Revolution 2019 conference in Las Vegas on October 23-24.

A new generation of connected voice assistants offering cloud processing (either hybrid or pure cloud) are now poised for rapid adoption. By 2023, almost two in every three new passenger cars will incorporate the technology, up from less than 30% last year, according to a new automotive audio report from Futuresource Consulting.

Spending on artificial intelligence (AI) systems in the Middle East and Africa (MEA) is expected to maintain its strong growth trajectory as businesses continue to invest in projects that utilize the capabilities of AI software and platforms, according to the latest forecast from International Data Corporation (IDC).

Parks Associates research finds that the percentage of households with multiple OTT subscriptions has increased by 130% since 2014. In 2019, forty-six percent of US broadband households subscribe to two or more OTT services. According to a new report, “Partnering, Aggregation, and Bundling in Video Services” only 33% subscribed to multiple services in early 2017 and 20% in 2014.

5G is being positioned as a “network of networks” that will encompass public and private components, licensed and unlicensed spectrum, and even expand beyond cellular, to satellite communications. But in reality, 5G will only be one component of the enterprise vertical technology stack, ABI Research noted in its new white paper, The Five Myths of 5G.