The Future of the Global Gaming Industry: Opportunities Amid Industry Challenges--BCG

The gaming industry, once synonymous with double-digit growth, now finds itself at a crossroads. Rising interest rates, the return of players to offices and classrooms post pandemic, and high-profile games failing to meet expectations have fundamentally reshaped the gaming landscape. The industry now faces a cascade of challenges: project delays, significant layoffs, and even shuttered studios have become all too common.

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Staff Reports
Nearly three-in-five CEOs optimistic about global economic outlook as they plan headcount increases and continued AI rollout: PwC 2025 Global CEO Survey

The report, which surveyed 4,701 CEOs across 109 countries and territories, also finds that 42% expect to increase headcount by 5% or more in the next 12 months – more than double the proportion who expect headcount decreases (17%), and up from 39% last year. The percentage is highest (48%) among smaller companies (less than US$100 million) and those in the technology (61%), real estate (61%), private equity (52%) and pharma and life sciences (51%) sectors.

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Staff Reports
Gartner Predicts Mobile App Usage Will Decrease 25% due to AI Assistants by 2027

By 2027 mobile app usage will decrease by 25% due to AI assistants according to Gartner, Inc.

Smartphone users will turn to AI assistants, such as Apple Intelligence, ChatGPT, Google Gemini, Meta AI, and others to replace apps for many functions. In addition to the impact of AI assistants, apps will be consolidated across separate brands and companies, creating mobile app partnerships or consortiums to reach more users per app at scale and defray the cost of creation and maintenance.

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Staff Reports
AI, Cloud, and SAP: Navigating Business Transformation in the Digital Era

The integration of artificial intelligence (AI) and cloud computing into SAP’s enterprise resource planning (ERP) ecosystem is reshaping the business landscape, according to experts who participated in a recent CIO Online executive discussion held under Chatham House Rules. 

In the wake of that session, BizTechReports convened Don Mishory, Managing Partner at Storm Reply, and Jaydeep Rathore, Senior Innovation Architect at AWS, for a vidcast to explore the strategic, operational, financial, and technological implications of this transformation.

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Editor's PickStaff Reports
AI Transforming European Insurance Industry -- ISG

An unpredictable global environment and advancing AI and intelligent technologies are driving fundamental shifts in the risk landscape and insurers’ relationships with clients and regulators in Europe, says a new research report from Information Services Group (ISG), a leading global technology research and advisory firm.

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Staff Reports
Healthcare AI’s Future in Underrepresented Communities Hinges on Data Privacy – Julia Komissarchik, Glendor

The intersection of artificial intelligence (AI) and healthcare holds immense promise, but achieving its full potential requires a careful balance of innovation, privacy, and regional inclusivity.

So says Julia Komissarchik, CEO of Glendor, in a recent BizTechReports vidcast in which she highlighted how her company is tackling some of the most pressing obstacles in the healthcare AI space: training AI models on sensitive medical data, addressing data silos, and ensuring diverse representation across regional healthcare datasets.

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Editor's PickStaff Reports
CIO Roundtable Explores How IT and Business Can Align to Drive Transformation

As businesses adapt to an increasingly fast-paced and complex environment, IT leaders are being called upon to play a more strategic role in driving transformation. At a recent virtual roundtable hosted by CIO Magazine and PwC, technology executives from finance, healthcare, manufacturing, retail, and other industries discussed how restructuring the relationship between business and IT can unlock greater value and enable continuous innovation.

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Editor's PickStaff Reports
AI Adoption Drives Interest in DataOps, ISG

The expanding use of AI is driving enterprise interest in data operations (DataOps) to orchestrate data integration and processing and improve data quality and validity, a new research report from leading global technology research and advisory firm Information Services Group (ISG)

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Staff Reports
CIO Roundtable Calls for Proactive Measures to Address Quantum Threats and Harness Generative AI

Organizations must act now to prepare for the looming threats of quantum computing while leveraging generative AI to enhance cybersecurity and operational efficiency. This was the consensus among industry leaders during a CIO Magazine virtual roundtable co-hosted by Ben Corll of Zscaler. The discussion brought together executives from various sectors to examine the dual challenge of mitigating quantum risks while capitalizing on AI-driven opportunities.

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Editor's PickStaff Reports
Gartner Finance Survey Shows CFOs Planning to Slow Pay Increases Again in 2025

CFOs are planning smaller pay increases for employees in 2025, according to a survey by Gartner, Inc.

A poll of 300 CFOs and finance leaders in October 2024 found that while compensation remains a top area for budget boosts, second only to enterprise technology spending, pay increases have been slowing down for three years in a row (see Figure 1). For example, only 61% of CFOs are planning to increase average employee compensation in 2025, compared to 71% in 2024 and 86% in 2023.

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Staff Reports
Indian IT Services Market Grows 6.4% in 1H2024 Driven by AI and Digital Transformation --IDC

According to the International Data Corporation (IDC) Worldwide Semi-annual Services Tracker, the Indian IT Services market grew by 6.4% year-over-year (YoY) in 1H2024, contributing 79.2% of the overall IT & Business Services market. While this growth marks a slight moderation from 6.7% in 1H2023, it reflects sustained investments in digital transformation, cloud migration, and GenAI adoption. Indian enterprises remained committed to critical IT initiatives, prioritizing cost optimization and operational efficiencies to drive competitiveness.

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Staff Reports
IDC's Worldwide Quarterly Ethernet Switch Tracker Shows Moderate Declines in 3Q24

The worldwide Ethernet switch market recorded $10.8 billion in revenue in the third quarter of 2024 (3Q24), a 7.9% year-over-year (YoY) decline. Despite the annual drop, the market grew 6.6% from the second to the third quarters of 2024. The total worldwide enterprise and service provider (SP) router market declined 17.4% y/y to $3.1B in 3Q24. These findings are detailed in the latest editions of the International Data Corporation (IDC) Quarterly Ethernet Switch Tracker and IDC Quarterly Router Tracker.

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Staff Reports
Gartner Predicts Unofficial Third-Party Tools Powered by GenAI Will Resolve 40% of Customer Service Issues by 2027

By 2027, 40% of all customer service issues will be fully resolved by unofficial third-party tools powered by GenAI, according to Gartner, Inc.

Consumers are increasingly adopting unofficial third-party GenAI tools such as ChatGPT, Google AI Overviews, and Apple Intelligence to resolve customer service issues. The deep integration of GenAI into these widely available consumer tools is driving a shift in consumer behavior, as customers prefer these platforms for their convenience and availability. As a result, customer service teams may expect a decline in official first-party service volume.

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Staff Reports
Asia/Pacific AI Investments to Reach $110 Billion by 2028, IDC Reports

The Asia/Pacific region (including China & Japan) is experiencing a remarkable acceleration in adopting AI and Generative AI technologies, including software, services, and hardware designed for AI-driven systems. According to I nternational D ata C orporation 's latest Worldwide AI and Generative AI Spending Guide, AI and Generative AI (GenAI) investments in the region are projected to reach $110 billion by 2028, growing at a compound annual growth rate (CAGR) of 24.0% from 2023 to 2028. This surge highlights the region’s critical influence in shaping the future of AI innovation and driving technological progress on a global scale.

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Staff Reports