Forrester Research Predicts Adaptability Will Be A Key to Success in 2020
The year 2020 will witness a sea change that moves leaders’ attention to adaptability: the ability to understand and anticipate market dynamics — and rapidly exploit opportunities, both large and small, Forester Research predicts.
Factors including heightened values-based consumer activism; the lack of clarity around Brexit, automation, artificial Intelligence (AI) and robotics moving deeper into the organization; and recessionary fears due to sociopolitical uncertainty will make 2020 a raucous year, forcing leaders to embrace adaptability.
In 2020, Forrester predicts that:
Consumers will search for deeper meaning. Companies will pay careful attention to authenticity, both in the values they choose to express and how they express them.
CMOs will rally around customer value. To establish a successful ecosystem, CMOs will thread the needle between employee experience, customer experience, brand purpose, creative, and technology, imbuing all these crucial areas with customer obsession.
CIOs will focus on people. Smart CIOs will become a trusted advisor and partner to employee experience and HR teams to help with changing workforce dynamics, including working with new emerging technologies or interacting with robots.
Immersive, adaptive IT will take hold. IT will follow the broader organizational future of matrixed, shape-shifting organizations that form and morph to changing priorities.
CX will continue to bifurcate. Firms that have made the least headway will cut their programs in frustration. Meanwhile, -3Automation will reshape the workforce. Automation will change the composition of the job market and raise global economic issues of income distribution and wage stagnation.
Regulation will make and break markets. Regulatory bodies will gain steam — impacting and shaping markets, in a very real way, in 2020.
For VCs, profitability will become the new unicorn. In 2020, venture capitalists will increase their scrutiny of startups.
(For more information visit https://go.forrester.com/).
