Posts tagged J.D. Power
Auto Revolution 2019: Dave Sargent of J.D. Power Describes how Connected Cars Lay a Complex Foundation for the Future of the Automated Driving Experience

Discussions around the technology of “connected cars,” often miss the much broader issues that the automotive industry is wrestling with to redefine the vehicle driving and ownership experiences, according to Dave Sargent, Vice President of Global Automotive at J.D. Power in an audio interview for journalists covering the Auto Revolution 2019 conference in Las Vegas on October 23-24.

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Auto Revolution 2019: The New Generation Of Automated Vehicles Requires A Focus On Education

The auto industry has not seen so much disruption and innovation since the rise of mass automobile production. Electric engines are on a trajectory to replace internal combustion technology that has underpinned the industry for over a century and mass deployment of digitally connected and automated features are transforming basic assumptions about the driving experience --so says David Amodeo in a podcast interview for journalists covering the Auto Revolution 2019 conference Las Vegas on October 23-24. 

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Auto Revolution 2019: Chris Hodges Of J.D. Power On How Mastering The Digital Journey Plays A Key Role For Engendering Trust In Automotive Innovations

Given the massive amount of change to which consumers are being exposed -- especially when it comes to their mobile lives -- the ability to carefully track the complex evolution of customer sentiment is emerging as a critical discipline among leading players in the different sectors of the automotive industry.

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Auto Revolution 2019: Kristin Kolodge of J.D. Power Describes The Role of “Trust” in Adoption of Emerging Innovations in Mobility and Transportation

As the mobility industry explores alternative modes of transportation, a maturing rideshare sector, various levels of autonomous transportation -- and many other innovations -- adoption will largely depend on establishing a deep sense of trust among consumers, according to Kristin Kolodge, Executive Director of Human Machine Interface (HMI) and Driver Interaction at J.D. Power.

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Auto Revolution 2019: The Critical Role Of Trust In Harnessing The Full Potential Of The Voice Of The Vehicle

While the emergence of internet of things (IoT), artificial intelligence (AI) and next generation cloud computing technologies are creating new opportunities to capture deep insights into the driving and vehicle ownership experience, the automotive industry must take care to ensure consumers have a high level of comfort and trust in Voice of the Vehicle (VOV) initiatives, says Dave Sargent, Vice President of Global Automotive for J.D. Power, in an interview prepared for the upcoming J.D. Power Auto Revolution event in Las Vegas on October 23-24.

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Auto Revolution 2019: The Disruptive Implications Of Intelligent Connected Vehicles

The automotive industry must engage in a comprehensive and high-profile discussion on the implications of intelligent vehicles to ensure consumer trust and adoption, according to Bernardo Rodriguez, Chief Digital Officer at J.D. Power, in an audio interview for journalists covering the Auto Revolution 2019 conference Las Vegas on October 23-24. 

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Michael Foy of J.D. Power Explores How the Wealth Management Sector Can Integrate Human and Technological Touch Points to Maximize Customer Experience

Digital transformation is changing the way that people buy, get information and invest. Though wealth management is a relative latecomer to digital transformation, today's wealth management companies and their customers are now relying increasingly on digital processes to purchase wealth management services -- as well as for some basic investment advice, says Michael Foy, Senior Director, Wealth Management Practice J.D. Power, in a new interview for journalists.

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Ben Bartosch Discusses Impact of Natural Disasters on Vehicle Pricing for Dealers and Consumers; J.D. Power Used Vehicle Price Index

Hurricanes and other natural disasters invariably cause price increases in the automobile market across the affected area, with a ripple effect that extends beyond the direct points of impact. The exact effect of each event, however, differs, so it is important to have historical data as a benchmark to help predict the pricing impact, says Ben Bartosch, Manager of Forecast Analytics at J.D. Power, in a new audio interview for journalists.

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Craig Martin of J.D. Power Discusses How Customer-Centric Digital Transformation is Key to the Future of Wealth Management

As new technologies and communication channels create more options for consumers seeking to optimize the management of their financial lives, the wealth management sector must put the customer experience at the center of how, when and where to apply new services based on innovative capabilities, says Craig Martin, Managing Director, Wealth & Lending in the Services Industries Division at J.D. Power.

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J.D. Power's Jim Miller Describes the Critical Role of Digital Customer Experience Transformation in Retail Banking Environments

As digital channels increasingly displace traditional brick-and-mortar access to financial transactions, customer experience (CX) management and transformation is becoming a critical capability for large financial institutions, says Jim Miller, Vice President of the Banking and Credit Card Practice at J.D. Power, in an interview for journalists.

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J.D. Power: Futuristic TV Cars Becoming Reality. Are Drivers Ready?

Given that a consumer's technology experience is highly predictive of their future technology desire and brand loyalty, automakers should carefully examine the user experience and provide customers with useful, reliable and valuable features. As always, the consumer will remain the ultimate judge for determining the value of technology and what should be incorporated into their next vehicle.

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J.D. Power's Troy Snyder Describes How New Website Helps Consumers Evaluate Vehicles While Helping Dealers Meet Auto Buyers' Rising Expectations

J.D. Power has launched a new website to give consumers better tools to assess vehicle quality and remove stress from the vehicle-buying experience, according to Troy Snyder, Vice President of J.D. Power's Consumer Division, in a recent podcast interview for journalists.

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